KARL GIRONDA
Indianapolis,IN
Summary
Started as a Jr. Salesforce Admin, now a Systems Analyst at Toast — promoted quickly and always evolving. For the past almost 4 years, I’ve thrived in a fast-paced, ever-changing environment, juggling systems, solving problems, and staying customer-focused. My edge? I combine technical expertise with years of sales experience to drive real outcomes. I'm ready to bring that blend to a Senior Customer Success role where strategy, empathy, and execution matter. Let’s connect.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Administartor/Systems Analyst
Toast
Indianapolis, Indiana
10.2021 - Current
- Analyzed system requirements to enhance operational efficiency at Toast.
- Collaborated with cross-functional teams to design effective technology solutions.
- Developed user documentation for new software implementations and updates.
- Conducted system testing to ensure functionality and performance standards were met.
- Provided technical support and training to staff on software applications.
- Managed project timelines and deliverables during system upgrades and migrations.
- Evaluated vendor software options to align with organizational needs and goals.
- Provided support for end users in troubleshooting system issues.
- Designed, developed, tested, documented, and maintained new applications and software components.
- Resolved escalated issues from help desk personnel related to system functionality.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Implemented quality assurance practices throughout development cycles in order to maximize product reliability.
- Provided training sessions for end users on how best utilize the company's systems.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Optimized throughput achieving 50% increase alongside 39% workforce reduction upon team acquisition following recent promotion.
Salesforce Consultant
Port & Starboard
Virginia Beach, VA
12.2020 - 10.2021
- Demonstrated out-of-the-box Salesforce capabilities, and proposed business process changes to take full advantage of Salesforce capabilities.
- Conducted Design workshops with various stakeholders from business and sales teams to gather requirements.
- Successfully prioritize 2 to 6 client projects asynchronously.
- Built, tested and deployed detailed solutions for client deadlines.
- Created custom training, and process documentation.
- Streamlined business processes through Salesforce declarative automation tools, reducing manual data entry for client employees
Account Executive/Design Consultant
Empire Today
Indianapolis, IN
11.2015 - 12.2020
- Proven ability to work autonomously.
- Self-generated prospective clients through canvassing, referrals, and digital/personal marketing to further margins without the use of advertising costs.
- Trained over 20 new team members during live consultations to be an example of how to be successful in driving value in a fast-paced, client-facing environment.
- Empathetic objection handling, strong active listening, and storytelling tools are used to justify value during the closing process.
- 82% close rate, with a 95% client retention.
Sales Consultant
Ed Martin Automotive Group
Indianapolis, IN
09.2012 - 10.2015
- Maintained attention to detail while preparing multiple legal documents for clients
- Kept an ongoing funnel of prospects and book of client accounts to leverage opportunities to hit personal and company goals
- Maintained a closing rate of 53%, averaging 22 sales per month, with a 91% customer satisfaction rating
- Ability to prioritize requests successfully from multiple managers and clients simultaneously
Education
Cyber Security
Eleven Fifty Academy
Fishers07-2020
Administrator -
Salesforce & Deloitte Pathfinder Program
06.2020
Web Development -
Eleven Fifty Academy
Fishers, IN03.2020
Skills
- Salesforce (Automation tools, security & sharing settings, CPQ admin & architecture)
- Change Management (AutoRabbit, Copado, Prodly)
- Systems & Integrations (Salesforce, Netsuite, Workato, Propel (PLM))
- Data Import tools (Dataloader, workbench, VSCode)
- Excellence in reporting across many different platforms
- Office tools (Slack, Zoom, Google & Microsoft suites, Workday
- Project Management tools (JIRA & Service Now)
- Schema and relational database
- Data augmentation (Excel, Numbers)
- Rapid system adoption
Certification
- Salesforce Certified Administrator
- Salesforce Certified Sales Cloud Consultant
References
References available upon request
Affiliations
- I'm part owner of a leather goods company. Our ecommerce site (Shopify) is currently in progress as we scale.
- Camping Aficionado
- Unnatural obsession with music. I'm a singer and my husband is a DJ.
Languages
English
Professional
References
References available upon request.
Timeline
Salesforce Administartor/Systems Analyst
Toast
10.2021 - Current
Salesforce Consultant
Port & Starboard
12.2020 - 10.2021
Account Executive/Design Consultant
Empire Today
11.2015 - 12.2020
Sales Consultant
Ed Martin Automotive Group
09.2012 - 10.2015
Cyber Security
Eleven Fifty Academy
Administrator -
Salesforce & Deloitte Pathfinder Program
Web Development -
Eleven Fifty Academy
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