Summary
Overview
Work History
Education
Skills
Timeline
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Karl Hawk

Lansdowne

Summary

Dedicated and results-driven professional with 4 years of experience in retail operations, promotional support, and loss prevention. Skilled in upselling, money handling, and providing exceptional customer service, with a strong track record of ensuring operational efficiency. Recognized for outstanding teamwork and problem-solving abilities, consistently delivering top-notch service in fast-paced environments. Proven reliability and punctuality, with excellent people skills and a positive, professional attitude. Awarded for academic excellence with a 3.8 GPA and honor roll status, demonstrating a commitment to continuous learning and growth. Eager to contribute expertise to a high-performing team and drive business success.

Overview

4
4
years of professional experience

Work History

Sales Associate

Footlooker
10.2021 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prepared merchandise for sales floor by pricing or tagging.

Crew Member Team Leader

Mcdonalds
05.2020 - 10.2021
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Set performance goals for individual team members and created reward systems and contests.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Prepared contracts and negotiated revisions, changes and additions to agreements with suppliers, clients and subcontractors.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

PE&T Charter High School
1709 Benjamin Franklin Pkwy, Philadelphia, PA
06-2023

Skills

  • Promotional support
  • Retail loss prevention
  • Upselling
  • Money handling
  • Reliable and punctual
  • Retail store operations
  • Customer service
  • Excellent people skills
  • Problem-solving
  • Data entry
  • Positive and professional
  • Teamwork

Timeline

Sales Associate

Footlooker
10.2021 - 06.2024

Crew Member Team Leader

Mcdonalds
05.2020 - 10.2021

High School Diploma -

PE&T Charter High School

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Karl Hawk