Karl Overturf
Allen,TX
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
20
20
years of professional experience
Work History
Supervisor
GTexas Catering
Dallas, TX
10.2021 - 05.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Bar Manager
Stadium Cafe
Addison , TX
02.2013 - 09.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Bar Manager
Mercy Wine Bar
Addison , TX
02.2004 - 01.2013
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Science - Computer Programming
Brookhaven College
Dallas, TXSkills
- Operations Management
- Data Analytics
- Staff Management
- Inventory Control
- Strategic Planning
- Schedule development
Timeline
Supervisor
GTexas Catering
10.2021 - 05.2024
Bar Manager
Stadium Cafe
02.2013 - 09.2021
Bar Manager
Mercy Wine Bar
02.2004 - 01.2013
Associate of Science - Computer Programming
Brookhaven College
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