Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Karl Pollack

Troy,AL

Summary

Emergency services professional with strong background in managing high-pressure situations and overseeing dispatch operations. Recognized for contributing to streamlined emergency response protocols and fostering collaborative team environment. Known for reliability, adaptability, and effective problem-solving abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

911 Supervisor & Network Administrator

Pike County Communications District
09.2021 - Current
  • Managed daily operations of the 911 dispatch center, ensuring seamless communication for emergency services
  • Served as Network Administrator, maintaining and upgrading critical IT infrastructure
  • Reduced system downtime by coordinating offsite maintenance and implementing software updates
  • Implemented and managed systems including Southern Software CAD, Prepared Live, Text to 911, and RapidSOS
  • Member of the Alabama Strategic Technology Reserves (STR)
  • Fostered a culture of continuous improvement within the department by encouraging staff members to participate in professional development opportunities.

Corrections Officer, 911 Operator, Dive Team Member & Animal Control Officer

Pike County Sheriff's Office
11.2013 - 09.2021
  • Operated as a 911 dispatcher and corrections officer, ensuring public safety and efficient emergency response
  • Spearheaded the implementation of a new jail management system by coordinating vendor presentations and decision-making processes
  • Certified as a Rescue Diver, Advanced Open Water Diver, and Nitrox Diver, contributing to Search and Rescue Dive Team operations
  • Delivered animal control services and supported law enforcement activities
  • Served as Animal Control Officer, responding to calls regarding stray and dangerous animals, enforcing local ordinances, and ensuring public safety

Education

Bachelor of Science - Criminal Justice, Minor in Music

Troy University
Troy, Alabama
12.2013

Skills

  • Emergency Dispatch Operations
  • Network Administration and IT Infrastructure
  • Software Implementation and Vendor Coordination
  • Communication Systems: Southern Software CAD, Prepared Live, Text to 911, RapidSOS
  • Team Leadership and Training
  • Problem Solving and Decision Making under Pressure
  • Crisis management
  • Emergency protocols
  • Collaboration
  • Stress tolerance
  • Emergency Response Coordination
  • Critical Decision-making
  • Emergency management

Certification

  • Fortinet Network Security Expert Levels 1, 2, and 3.
  • FEMA Certifications: ITSL (Information Technology Service Unit Leader), COMT (Communications Unit Technician), COML (Communications Unit Leader).
  • FEMA NIMS Courses.
  • NAUI Certifications: Rescue Diver, Advanced Open Water Diver, Nitrox Diver.
  • Alabama Strategic Technology Reserves.

Affiliations

  • National Emergency Number Association (NENA)
  • Alabama Strategic Technology Reserves (STR) Emergency Response Team
  • Alabama Telecommunicator Emergency Response Taskforce (ALTERT)

Timeline

911 Supervisor & Network Administrator

Pike County Communications District
09.2021 - Current

Corrections Officer, 911 Operator, Dive Team Member & Animal Control Officer

Pike County Sheriff's Office
11.2013 - 09.2021

Bachelor of Science - Criminal Justice, Minor in Music

Troy University

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Karl Pollack