Karl Schmidt
Summary
Innovative and organized professional with knack for multitasking and effective communication. Possesses comprehensive knowledge of project management principles and event planning, coupled with strong administrative and coordination skills. Committed to driving successful program execution and delivering impactful results.
Professional healthcare manager with deep expertise in patient services. Proven track record of enhancing patient experience and optimizing operational efficiency. Strong emphasis on team collaboration and adaptability to changing needs. Skilled in conflict resolution, staff training, and process improvement. Reliable and results-driven with passion for improving healthcare delivery.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Trauma Program Coordinator
UCONN Health John Dempsey Hospital
04.2021 - Current
- Develops and implements UConn Health Trauma Program for verification as a Level III Trauma Center
- Creates and established protocols, policies, forms and tools related to the program
- Monitors accreditation policies and procedures, responsible for facilitation of the program
- Collects measurement data related and evaluates processes and/or outcomes of care and reports deficiencies to the Trauma Medical Director and responsible committee or administrator
- Chairs, co-chairs, facilitates various committee meetings related to program care
- Supports and develops trauma education and training of medical and clinical staff
- Actively participates in correcting deficiency in care and coordinating the performance improvement peer review through multi-disciplinary subcommittee meetings
- Organizes community prevention outreach activities/events related to the program
- Collaborates with marketing regarding program and outreach and serves as a community liaison on behalf of the program and hospital
- Obtains and maintains program certification/designation
- Conducts apparent and root cause analysis of safety and clinical events
Lab Coordinator (part time)
Lincoln Technical Institute
04.2021 - 08.2024
- Coordinate and supervise students to ensure that lab experiences meet course outcomes
- Prepare skills lab demonstrations and simulated learning activities
- Provide resources in the skills and simulation lab for mastery of psychomotor and clinical reasoning skills
- Always observe student performance
- Provide feedback and evaluate student skills assessments
- Create a learning environment that enhances the student's ability to use conceptual thinking and problem-solving skills
- Assure that the students have the equipment and supplies needed for labs
Clinical Examiner (part time)
Excelsior College
02.2019 - 12.2021
- Evaluate nursing associate degree candidate's performance in patient care and simulated settings
- Orient students to patient care unit
- Observe student performance at all times
- Document student performance using prescribed tools
- Coordinate student assignment with hospital staff
- Protect patients from physical jeopardy
- Consult, as needed, with the supervisor on site during the examination
- Create a student testing assignment according to examination protocols
- Assure that the student has the equipment and supplies needed for the examination
Patient Services Manager
Bridgeport Hospital Milford Campus, Yale New Haven Health
04.2017 - 11.2020
- Managed the overall operation of emergency department services and patient care, including financial management, quality assurance, quality improvement, patient care, safety risk management, regulatory readiness and compliance, teammate satisfaction, quality index scores and facility maintenance
- Improved Press Ganey measures from 50s-70s in 2017 to 90th percentile in all metrics by Q2 2020
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
- Coordinated the review, revision, and creation of Operational Policies within ER Department
- While Milford Hospital developed and implemented all staff education
- From April 2017 through September 2018 also managed the Diagnostic Testing Center (DTC- Infusion Center, Endoscopy, and Interventional Radiology) in addition to the Emergency Department
- Milford Hospital acquired by Bridgeport Hospital Yale New Haven Health 6/2019
Emergency Department Nursing Director
Saint Joseph's Medical Center
08.2016 - 03.2017
- Managed the overall operation of emergency department services and patient care, including financial management, quality assurance, quality improvement, patient care, safety risk management, regulatory readiness and compliance, teammate satisfaction, quality index scores and facility maintenance
- Designed and implemented multiple process improvement programs to increase quality of care
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
- Coordinated the review, revision, and creation of Operational Policies within ER Department
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement in patient satisfaction
Assistant Nurse Manager, Emergency Dept
Baystate Medical Center
06.2014 - 08.2016
- Company Overview: Western Massachusetts only Level 1 Trauma Center, adult and pediatric
- Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism
- Led several process and quality improvement teams which resulted in significant decreases in triage time and bed to floor times of admitted patients as well as increase compliance with core measure
- Established staff schedules and assignments based on facility needs and equipment availability
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
- Collaborated with the ED Leadership team to establish departmental goals, objectives, standards of performance, policies, and procedures
- Coordinated the review, revision, and creation of Operational Policies within ER Department
- Western Massachusetts only Level 1 Trauma Center, adult and pediatric
Registered Nurse, Emergency Dept.
Baystate Medical Center
08.2013 - 06.2014
- Company Overview: Western Massachusetts only Level 1 Trauma Center, adult and pediatric
- Treated and diagnosed patients in accordance with the nursing process, ensured that patients and families understand goals and plans for admission to the hospital or discharge from the ED
- Served as ED Pod Lead
- Began as a Travel RN through Advantage RN in 11/2012 during a period of severe short staffing and a move to a new larger emergency department
- Transitioned to regular staff 8/2013
- Western Massachusetts only Level 1 Trauma Center, adult and pediatric
Registered Nurse (travel)
Onward Healthcare
07.2012 - 10.2012
- Employed as a travel RN, during time of a critical staffing shortage
- Rapidly assimilated into the hospital to become a fully functional and independent RN faster than a standard hire
- Patient care responsibilities included treating and diagnosing patients in accordance with the nursing
- Trauma nursing
Registered Nurse
Bridgeport Hospital, Yale New Haven Health
06.2011 - 07.2012
- Company Overview: Level 2 Trauma Center
- Patient care activities included bedside nursing, triage, flow coordinator, trauma nursing, and precepting staff
- Treating and diagnosing patients in accordance with the nursing process, ensuring that patients and families understand goals for admission to the hospital or discharge from the ED
- Assisted with implementation and training of staff to new split flow patient flow model
- Level 2 Trauma Center
Registered Nurse
Griffin Hospital
09.2009 - 06.2012
- Duties include bedside nursing, triage, charge & mentoring new staff
- Treating and diagnosing patients in accordance with the nursing process, ensuring that patients and families understand goals for admission to the hospital or discharge from the ED
- Involved in the ED Quality Assurance committee which was responsible for the review of patient records to assure staff is appropriately documenting tracked items
Paramedic/EMT
American Medical Response
06.2004 - 07.2011
- Responsibilities include interacting with the public, assessing patients, by using both observation and communication skills with patients and their families in order to provide appropriate basic and advanced life support
- Provided patients and families with information, education and emotional support to influence positive patient outcome
- Self-directed with strong judgment skills
- High level of personal accountability
Sales Representative
Brescome Barton
04.2000 - 05.2005
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Informed customers of promotions to increase sales productivity and volume.
Paramedic/EMT
American Medical Response
06.1993 - 06.2001
- Responsibilities include interacting with the public, assessing patients, by using both observation and communication skills with patients and their families in order to provide appropriate basic and advanced life support
- Provided patients and families with information, education and emotional support to influence positive patient outcome
- Self-directed with strong judgment skills
- High level of personal accountability
Education
Master of Science - Nursing, Leadership in Healthcare Systems
Grand Canyon University
Phoenix, AZ08-2018
MBA -
Grand Canyon University
Phoenix, AZ08-2018
Bachelor of Science - Nursing
Excelsior College
Albany, NY12-2016
Associate of Applied Science - Nursing
Excelsior College
Albany, NY06-2009
Skills
- Program management
- Quality Improvement
- Proactive mindset
- Strategic planning
- Safety Event Investigation
- Patient relations
- Productivity improvement
- Patient satisfaction
- Staff Education
Affiliations
- Emergency Nurses Association
Certification
- Registered Nurse, State of Connecticut
- Paramedic, State of Connecticut
- Registered Nurse, State of New York
- Board Certified Emergency Nurse (CEN)
- Trauma Nursing Core Curriculum (TNCC) Instructor
- Emergency Nursing Pediatric Course (ENPC) Instructor
- Basic Life Support (BLS)
- Advanced Cardiac Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Geriatric Emergency Nurse Education (GENE)
Timeline
Trauma Program Coordinator
UCONN Health John Dempsey Hospital
04.2021 - Current
Lab Coordinator (part time)
Lincoln Technical Institute
04.2021 - 08.2024
Clinical Examiner (part time)
Excelsior College
02.2019 - 12.2021
Patient Services Manager
Bridgeport Hospital Milford Campus, Yale New Haven Health
04.2017 - 11.2020
Emergency Department Nursing Director
Saint Joseph's Medical Center
08.2016 - 03.2017
Assistant Nurse Manager, Emergency Dept
Baystate Medical Center
06.2014 - 08.2016
Registered Nurse, Emergency Dept.
Baystate Medical Center
08.2013 - 06.2014
Registered Nurse (travel)
Onward Healthcare
07.2012 - 10.2012
Registered Nurse
Bridgeport Hospital, Yale New Haven Health
06.2011 - 07.2012
Registered Nurse
Griffin Hospital
09.2009 - 06.2012
Paramedic/EMT
American Medical Response
06.2004 - 07.2011
Sales Representative
Brescome Barton
04.2000 - 05.2005
Paramedic/EMT
American Medical Response
06.1993 - 06.2001
Master of Science - Nursing, Leadership in Healthcare Systems
Grand Canyon University
MBA -
Grand Canyon University
Bachelor of Science - Nursing
Excelsior College
Associate of Applied Science - Nursing
Excelsior College
Similar Profiles
Erinne BurkhardtErinne Burkhardt
Neonatal Intensive Care Unit Registered Nurse at UConn Health John Dempsey HospitalNeonatal Intensive Care Unit Registered Nurse at UConn Health John Dempsey Hospital
Kevin TwohigKevin Twohig
Registered Nurse, Critical Care at UConn Health John Dempsey HospitalRegistered Nurse, Critical Care at UConn Health John Dempsey Hospital
Nicole GarciaNicole Garcia
E.D. Admissions Specialist at UConn John Dempsey HospitalE.D. Admissions Specialist at UConn John Dempsey Hospital
Stephanie ChapaStephanie Chapa
Trauma Program Coordinator at Hendrick Health SystemTrauma Program Coordinator at Hendrick Health System
Margaret Habermehl BeilandMargaret Habermehl Beiland
Trauma Program Coordinator at Atrium Health Wake Forest BaptistTrauma Program Coordinator at Atrium Health Wake Forest Baptist