Karl William McClure
Red Oak,Texas
Summary
Administrative and business support professional with experience in healthcare academic and entrepreneurial environments. Strengths include budget tracking, schedule coordination, client relations, and confidential records management. Achievements include improved document retrieval, faster appointment processing, and higher customer satisfaction.
Overview
19
19
years of professional experience
Work History
Entrepreneur
MK Services
Abbott, TX
04.2017 - Current
- Met with over 50 clients monthly to recommend solutions, enhancing customer satisfaction by 25%.
- Built loyal customer relationships through personalized service and quick resolution of customer concerns.
- Promoted services through online and traditional campaigns, resulting in a 35% increase in customer inquiries.
- Managed business budget planning and administration while maintaining accurate expense and revenue records.
- Established digital file management process, achieving 40% faster document retrieval using Adobe tools.
Administrative Assistant to Associate Deans
UNIVERSITY OF THE INCARNATE WORD, SCHOOL OF OSTEOPATHIC MEDICINE
San Antonio, TX
05.2016 - 03.2017
- Managed calendars and meeting schedules, enhancing appointment efficiency through effective Outlook coordination.
- Handled 70+ daily inquiries, maintaining clear and courteous communication across voicemail, email, and in-person interactions.
- Protected confidential records for 100+ students and 270 faculty and staff, while following FERPA and HIPAA requirements.
- Supported departmental requisition workflows, preparing quotations, budgets, and invoice processing.
- Updated reference documents to facilitate accurate file organization and improve departmental knowledge sharing.
Executive Support Specialist
RETAIL PRODUCT MANAGEMENT
Birmingham, AL
04.2015 - 04.2016
- Supported senior sales manager with administrative and operational tasks, enhancing overall sales team efficiency.
- Created 20+ tailored PowerPoint sales presentations to help boost client engagement by 30% and meet frequent request needs.
- Researched product specifications and matched offerings to client needs to support sales recommendations.
- Streamlined management processes by organizing reports and files, aiding daily workflows.
- Used QuickBooks for A/R, A/P, and inventory tracking, reducing inventory discrepancies by 40%.
- Promoted company offerings at trade shows in Atlanta, Birmingham, Austin, and San Antonio, and increased brand visibility.
Assistant to the Executive Director of Administrative Operations
THE UNIVERSITY OF ALABAMA AT BIRMINGHAM, SCHOOL OF MEDICINE
Birmingham, AL
01.2008 - 08.2014
- Supported executive operations by organizing office processes and reducing delays by 25% in a healthcare setting.
- Coordinated meeting schedules and travel plans, improving meeting effectiveness by 20%.
- Facilitated financial expense workflows and budget tasks by adhering to strict policies and guidelines in a fast-paced setting.
- Managed operating expense workflows in Oracle, ensuring accurate tracking of documents through approval steps.
- Served as main point of contact for capital asset and facility improvement projects, supporting timeliness, quality, and project cost tracking.
- Audited daily patient encounters and identified inaccurate codes, modifiers, and other billing errors.
- Assisted with onboarding for new hires and maintained confidential employee records, salary data, evaluations, and corrective actions for active and former staff.
- Planned, organized, and executed conferences, seminars, symposiums, and luncheons.
Education
Bachelor of Science - Management and Business Administration
University of Alabama at Birmingham, Collat School of Business
Birmingham, AL04-2015
Skills
- Customer relationship management
- Business operations management
- Budget management
- Digital file management
- Document management systems
- Data analysis and reporting
- Microsoft Office Suite
- Time management and organization
- Adaptability in dynamic environments
- Effective communication
- Customer relations
Timeline
Entrepreneur
MK Services
04.2017 - Current
Administrative Assistant to Associate Deans
UNIVERSITY OF THE INCARNATE WORD, SCHOOL OF OSTEOPATHIC MEDICINE
05.2016 - 03.2017
Executive Support Specialist
RETAIL PRODUCT MANAGEMENT
04.2015 - 04.2016
Assistant to the Executive Director of Administrative Operations
THE UNIVERSITY OF ALABAMA AT BIRMINGHAM, SCHOOL OF MEDICINE
01.2008 - 08.2014
Bachelor of Science - Management and Business Administration
University of Alabama at Birmingham, Collat School of Business