Karla Alcantara
Pomona,CA
Summary
Dynamic professional with a proven track record in customer service and accounts receivable, honed at Entenmann-Rovin. Excelled in enhancing client satisfaction and efficiently managing financial transactions. Skilled in Microsoft Excel and adept at relationship building, consistently achieving goals through attention to detail and teamwork. Demonstrates adaptability and a commitment to excellence, driving positive outcomes and client trust.
Overview
5
5
years of professional experience
Work History
Accounts Receivable Assistant
Entenmann-Rovin
05.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Billed customers by sending statements and invoices via fax or email.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Contacted over 30 past-due customers per month to collect tardy payments.
Sales Representative
Entenmann-Rovin
07.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Participated in trade shows and conferences to network and generate leads.
Shipping and Receiving Clerk
Quite Logistics
01.2022 - 08.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Restaurant Hostess
IHOP
12.2019 - 04.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Associate of Science - Business Accountancy
Rio Hondo College
Whittier, CA06-2026
Associate of Applied Science - Medical Billing And Coding
North-West College, West Covina
West Covina, CA04-2025
Skills
- Microsoft Office
- Customer service support
- Accounts Receivable
- Microsoft Excel
- Data inputting
- Organization skills
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
- Client Service
- Call Center Operations
- Accurate payment posting
Languages
Spanish
Native or Bilingual
Timeline
Accounts Receivable Assistant
Entenmann-Rovin
05.2024 - Current
Sales Representative
Entenmann-Rovin
07.2022 - Current
Shipping and Receiving Clerk
Quite Logistics
01.2022 - 08.2022
Restaurant Hostess
IHOP
12.2019 - 04.2020
Associate of Science - Business Accountancy
Rio Hondo College
Associate of Applied Science - Medical Billing And Coding
North-West College, West Covina
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