Karla Angelica Balmaceda
Summary
Dynamic professional with a proven track record in youth counseling and exceptional oral communication, honed at Northeast Nebraska Juvenile Services, Inc. Excelled in creating trust-based relationships and enhancing facility safety, demonstrating superior team building and Microsoft Excel skills. Achieved significant improvements in operational efficiency and safety protocols, contributing to the success of diverse teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Juvenile Detention Officer
Northeast Nebraska Juvenile Services, Inc.
12.2024 - Current
- Observed and recorded mental and physical health of each juvenile offender.
- Coordinated visitation schedules between detainees and their families or attorneys to ensure compliance with facility regulations.
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
Waitress
Mongolian Grill
07.2022 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Verification Specialist/Inbound Receiver
Verify
03.2022 - 11.2024
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified client information by analyzing existing evidence on file.
Manager
McDonald's Restaurant
08.2015 - 07.2022
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers
- Reconciled cash and credit card transactions to maintain accurate records.
After-School Coordinator
Aftershock
09.2016 - 02.2019
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
- Coordinated with community partners to bring guest speakers and special events to the program, exposing students to new ideas and career possibilities.
- Collaborated with teachers to reinforce academic concepts taught during the day through after-school activities.
- Implemented student safety measures across program to minimize accidents.
Education
GED -
Norfolk Senior High School
801 Riverside Blvd, Norfolk, NE 6870112-2018
Skills
- Life skills teaching
- Youth counseling
- Restraint techniques
- Exceptional oral communication skills
- Family engagement
- Human relations
- Mental health training
- Team building
- Analytical thinking
- Stress tolerance
- Time management
- Microsoft Excel
- Customer service
Certification
Food Safety Specialist
Languages
Spanish
Professional Working
Timeline
Juvenile Detention Officer
Northeast Nebraska Juvenile Services, Inc.
12.2024 - Current
Waitress
Mongolian Grill
07.2022 - Current
Verification Specialist/Inbound Receiver
Verify
03.2022 - 11.2024
After-School Coordinator
Aftershock
09.2016 - 02.2019
Manager
McDonald's Restaurant
08.2015 - 07.2022
Food Safety Specialist
GED -
Norfolk Senior High School
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