Elizabeth Shaffer Smith
Glendale,AZ
Summary
Dynamic and dedicated professional with exceptional leadership and customer service skills, honed as a Juvenile Detention Officer at Maricopa County. Proven ability to implement process improvements and manage crises effectively, ensuring safety and compliance. Skilled in youth counseling and restraint techniques, fostering a secure environment for both staff and residents.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Juvenile Detention Officer
Maricopa County
Phoenix, AZ
04.2016 - Current
- Monitored and manage youth behavior to ensure safety and compliance with facility rules.
- Assisted in implementing daily schedules for recreational and educational activities.
- Communicated effectively with team members regarding incident reports and resident needs.
- Learned de-escalation techniques to manage conflicts and reduce potential disturbances.
- Customer service
- Providing safety and security for all juveniles, staff, and community members.
Associate
Correctional Peace Officer Association
Sacramento, CA
02.2012 - 12.2016
- Developed and implemented process improvements, enhancing team productivity and operational efficiency.
- Customer service
- Mentored junior associates, fostering professional growth and knowledge sharing within the team.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Correctional Office II
Arizona Department of Corrections
Phoenix, AZ
07.2000 - 02.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Crisis Team leader, Managing a wide variety of critical situations in a prison setting such as loss of a co worker, Mental health concern's for staff members, Staff assaults and injuries Ect.
- Effectively managing a large number of inmates.
- Providing safety and security to the inmate population, staff and community members.
- customer service
Education
High School Diploma -
Chandler High School
Chandler, AZ05-1997
Skills
- Exceptional Leadership Skills
- Exceptional customer service skills
- Life skills teaching
- Youth counseling
- Restraint techniques
- Exceptional communication skills
Timeline
Juvenile Detention Officer
Maricopa County
04.2016 - Current
Associate
Correctional Peace Officer Association
02.2012 - 12.2016
Correctional Office II
Arizona Department of Corrections
07.2000 - 02.2012
High School Diploma -
Chandler High School