ROWAN MUHLENBRUCH
Summary
Supports high standards of customer service. Diligent and resourceful in solutions development.
Reliable, and outstanding multitasking abilities. Offering solid interpersonal and communication skills. Punctual and focused employee.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced corrections professional equipped to ensure safe and secure environment for juveniles. Strong skills in conflict resolution, crisis intervention, and behavioral management. Demonstrates consistent reliability and adaptability to meet evolving challenges. Known for exceptional teamwork and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Juvenile Detention Officer
San Joaquin County Probation Department
03.2025 - Current
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
- Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
Office Assistant 2
Housing Authority of Contra Costa County
08.2024 - 02.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
Facility Attendant
City of Concord Senior Center
08.2023 - 07.2024
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Facilitated smooth operations by assisting in administrative tasks such as filing, data entry, and report generation.
- Assisted facility users in navigating the space, providing clear directions to desired locations within the premises.
- Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Cashier, Prep
Little Caesar's
12.2018 - 08.2019
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
KFC
01.2018 - 12.2018
- Pulls and stacks product based on daily orders
- Meets specifics of customer orders in a timely manner
- Keeps products separated, organized, and in good rotation
- Monitors product quality frequently, reporting problems to mitigate safety issues
- Packed ordered, cleaning, assisted employees, customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Bachelors Degree in Sociology -
California State University-East Bay
06.2024
Minor Criminal Justice - Criminal Justice
California State University-East Bay
06.2024
Associates Degree/Sociology - Sociology
Los Medanos College
01.2022
High School Diploma -
Freedom High School
01.2019
Skills
- Organizational Skills
- Data Entry
- Flexible Schedule
- Customer service expertise
- Problem Solving
- Adaptability and Flexibility
- Team Collaboration
- Leadership
- Safety Protocols Adherence
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Youth counseling
- Exceptional oral communication skills
- Professional boundaries
- De-escalation techniques
Certification
CPR and AED certified- 2027
Hobbies
I enjoy weigh lifting and nutrition, happy body, happy mind. I love spending time with family and friends.
Timeline
Juvenile Detention Officer
San Joaquin County Probation Department
03.2025 - Current
Office Assistant 2
Housing Authority of Contra Costa County
08.2024 - 02.2025
Facility Attendant
City of Concord Senior Center
08.2023 - 07.2024
Cashier, Prep
Little Caesar's
12.2018 - 08.2019
Cashier
KFC
01.2018 - 12.2018
Minor Criminal Justice - Criminal Justice
California State University-East Bay
Associates Degree/Sociology - Sociology
Los Medanos College
High School Diploma -
Freedom High School
Bachelors Degree in Sociology -
California State University-East Bay
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