Kelly Albright
Great Falls
Summary
Dedicated detention professional with extensive experience in adult and juvenile corrections, committed to fostering safe, structured, and supportive environments. Expertise in conflict resolution, crisis intervention, and behavioral management is complemented by a focus on non-aggressive de-escalation techniques. A diverse career reflects adaptability and a steadfast commitment to professional growth, underscoring a genuine passion for detention work. Recognized for calm leadership and effective supervision, with a proven ability to navigate challenging situations while prioritizing safety, dignity, and accountability.
Overview
7
7
years of professional experience
Work History
Juvenile Detention Officer
Cascade County Juvenile Detention Center
05.2024 - Current
- Utilized verbal de-escalation techniques to manage behavioral issues and reduce conflict between juveniles while maintaining a safe, structured environment.
- Promoted and reinforced positive behavior through approved incentive and behavior-management systems, supporting rehabilitation and accountability.
- Conducted routine safety checks and documented regular wellness rounds to ensure detained youth were safe, responsive, and breathing, with heightened monitoring for at-risk juveniles.
- Ensured detained youth maintained personal hygiene standards, including howers and reinforcing hygiene expectations in a respectful manner.
- Performed laundry services and clothing exchanges for juveniles, ensuring clean garments and bedding in compliance with facility sanitation and health standards.
- Participated in staff training sessions to improve knowledge and skills related to juvenile detention work.
- Supported overall facility operations and daily structure, contributing to a stable, consistent environment essential for juvenile safety and rehabilitation.
- Supervised daily activities and routines of detained juveniles.
- Responded appropriately to emergencies or crises involving detained youth or facility itself.
- Conducted intake and booking procedures for incoming juveniles, ensuring accurate documentation and adherence to facility policies and legal requirements.
Rail Car Loader
Calumet
04.2022 - 04.2024
- Participated in ongoing training programs to stay current on industry regulations, safety guidelines, and new equipment technologies.
- Ensured proper alignment of rail cars prior to connecting them together for transport.
- Secured loads using chains, straps, or other devices designed specifically for use on rail cars.
- Observed weight limits for each rail car to prevent overloading or uneven distribution of cargo.
- Avoided waste and overfilling by regulations flow of products to vessels.
Team Lead
Walmart Supercenter
05.2022 - 04.2023
- Trained and mentored employees to maintain friendly demeanor, provide professional service, and uphold company values.
- Managed cash drawer assignment and distribution and assisted with balancing and reconciling before and after shifts.
- Engaged with customers while completing cash register transactions.
- Approached and solved problems with initiative and sound judgment.
- Trained new retail team members in customer service and company policies.
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
Detention Officer
Cascade County Sheriff's Office
10.2019 - 05.2022
- Resolved conflicts between inmates in order to avoid the use of violence.
- Supervised inmates during meals, showers and recreation to ensure safety of all persons in the vicinity.
- Controlled risk of contraband entering facility with thorough visitor and mail searches.
- Supported inmates' daily living requirements by providing clothing, sustenance, and security.
- Prevented many disturbances by monitoring activities and proactively intervening before problems escalated.
- Maintained command and control of detained inmates through consistent use of facility policies.
- Minimized chances for escape or violence with proactive monitoring of all inmates.
- De-escalated disturbances with verbal and physical response strategies.
- Managed prisoner transfers and court appearances, protecting officers, inmates, and the general public from harm.
- Identified and removed contraband items using routine and unannounced searches.
Customer Service Manager
Walmart Supercenter
07.2018 - 08.2019
- Responsible for inventory, pricing, merchandising, and displays.
- Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Followed up with customers ensuring their satisfaction with their purchases.
Education
Montana State University - Northern
Havre, MTundefined
Southern New Hampshire University
Hooksett, NHundefined
Montana Correction/Detention Officer Basic
Helena, MT06.2020
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Walmart Academy
Great Falls, MT02.2019
Diploma - undefined
Havre High School
Havre, MT05.2011
Skills
- Time management
- Effective team leadership
- Task prioritization
- Customer service management
- Task delegation
- Analytical thinking
- Employee training
- Policy implementation
- Restraint techniques
- Exceptional oral communication skills
- Professional boundaries
- Problem-solving abilities
- De-escalation and conflict resolution in detention settings
- Emergency response
- System recordkeeping
- Suicide prevention
Timeline
Juvenile Detention Officer
Cascade County Juvenile Detention Center
05.2024 - Current
Team Lead
Walmart Supercenter
05.2022 - 04.2023
Rail Car Loader
Calumet
04.2022 - 04.2024
Detention Officer
Cascade County Sheriff's Office
10.2019 - 05.2022
Customer Service Manager
Walmart Supercenter
07.2018 - 08.2019
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Southern New Hampshire University
undefined
Montana Correction/Detention Officer Basic
undefined
Walmart Academy
Diploma - undefined
Havre High School
Montana State University - Northern