SKYE HINSON
Loxahatchee Groves
Overview
10
10
years of professional experience
2029
2029
years of post-secondary education
Work History
Juvenile Detention Officer
Palm Beach Regional Juvenile Detention Center
West Palm Beach
03.2024 - Current
- Supervised daily activities of detained youth in a secure facility.
- Conducted regular safety checks and maintained order within the detention center.
- Implemented behavior management techniques to promote positive interactions among youth.
- Collaborated with team members to develop and implement individualized treatment plans.
- Documented incidents and maintained accurate records of youth behavior and activities.
- Assisted in crisis intervention by employing de-escalation strategies when necessary.
- Facilitated group discussions to encourage communication and conflict resolution skills.
- Trained new staff on policies, procedures, and effective youth engagement techniques.
- Completed daily reports.
- Informed detained youths about available services that could assist them upon release.
- Provided guidance regarding legal rights and responsibilities of juvenile offenders.
- Facilitated communication between detainees and their families when appropriate.
- Helped facilitate transition back into society by providing resources such as job placement assistance or housing referrals.
- Patrolled correctional facility to ensure it's clean, secure and maintained.
- Observed and recorded progress of each juvenile offender.
- Followed medical orders and dispensed medications, when needed.
- Ensured a safe environment was maintained within the facility at all times.
- Supervised recreational activities for detained juveniles.
- Assisted in developing rehabilitation plans for juvenile offenders.
- Developed relationships with both staff members and inmates in order to provide an open line of communication.
- Encouraged positive behaviors among detained juveniles through rewards systems.
- Performed administrative tasks such as filing paperwork and updating records.
- Adhered to all laws pertaining to the confinement of minors in a detention center.
- Maintained records of individual detainees' progress and behavior while in custody.
- Transported juvenile detainees to court hearings or other appointments as required.
- Provided emotional and physical support to juveniles in detention facilities.
- Assisted with resolving disputes between detainees peacefully.
- Reported incidents of misconduct or violations of policy to supervisors.
- Performed head counts, checking cells for missing inmates.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Conducted fire, safety and sanitation inspections.
- Issued clothing, tools and other authorized items to inmates.
- Guarded facility entrances to screen visitors.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Used appropriate means to discipline prisoners.
- Maintained records of prisoners' identification and charges.
- Conducted investigations of crimes committed within prison.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Worked with courts and program management through detention review specialist.
Retail Associate
Home Depot
Wellington
10.2021 - 03.2024
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Worked with loss prevention in monitoring shopper behavior.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
Staff Member
McCray's Backyard BBQ & Seafood
08.2019 - 10.2021
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Worked closely with managers and other crew members to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Monitored meal preparation to ensure timely delivery and guest satisfaction.
- Trained new expeditors and food runners according to company policies and standards.
- Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
Receptionist
Wingate Corp
06.2015 - 07.2015
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Intern
West Palm Beach Courthouse
West Palm Beach
06.2018
- I shadowed clerk workers in court, learned the ins and outs of every floor of the courthouse and was an expert witness for a 'mock' trial - voted 'star witness' and also appeared on The Palm Beach Post.
- Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.
- Reported back to instructor and management to receive day-to-day tasks and responsibilities.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Education
Bachelor of Science - Psychology
Nova Southeastern University
Davie, FL 08.2020 - 12.2024
Bachelor of Science - Education
Nova Southeastern University
Davie, FL 08.2020 - 12.2024
Inlet Grove Community High School
Riviera Beach, FLSkills
- Behavior management
- Crisis intervention
- Individualized treatment plans
- Record keeping
- Legal compliance
- Conflict resolution
- Customer relationship management
- Employee training
- Team collaboration
- Project coordination
- Emotional intelligence
- Problem solving
- Time management
- Human relations
- Suicide prevention
- Educational support
- Facility operations
- Physical fitness
- Restraining techniques
- Court liaison
- De-escalation techniques
- Resource linking
- Mental health training
- Security procedures
- Proficiency in Microsoft Word and PowerPoint
- Gang awareness
- Life skills teaching
- Juvenile probation
- Report writing
- Reliability and punctuality
- Product knowledge
- Retail merchandising
- Customer satisfaction
- Payment processing
- Cultural awareness
- Multitasking and organization
- Stress management
- Inventory management
Timeline
Juvenile Detention Officer
Palm Beach Regional Juvenile Detention Center
03.2024 - Current
Retail Associate
Home Depot
10.2021 - 03.2024
Bachelor of Science - Psychology
Nova Southeastern University
08.2020 - 12.2024
Bachelor of Science - Education
Nova Southeastern University
08.2020 - 12.2024
Staff Member
McCray's Backyard BBQ & Seafood
08.2019 - 10.2021
Intern
West Palm Beach Courthouse
06.2018
Receptionist
Wingate Corp
06.2015 - 07.2015
Inlet Grove Community High School