Deondra Alfred
Lehigh Acres
Summary
Dynamic professional with extensive experience as a Juvenile Detention Officer at Southwest Juvenile Detention Center, skilled in crisis intervention and effective communication. Proven ability to manage challenging behaviors and enhance team collaboration, ensuring safety and accountability. Committed to promoting positive youth development while maintaining regulatory compliance and meticulous incident documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Juvenile Detention Officer
Southwest Juvenile Detention Center
Fort Myers
08.2023 - Current
- Effective communication is vital for building rapport with juveniles, understanding their needs, and conveying instructions clearly.
- Able to managed challenging behaviors, de-escalating situations, and promoting positive behaviors.
- Recognize and respond to crises, providing immediate support and de-escalating potentially dangerous situations
- Accurately documenting incidents, observations, and interactions is crucial for accountability and legal purposes
- Attentive to the juveniles' behavior and environment, identifying potential problems before they escalate.
- Working effectively within a team to maintain order and address issues is essential.
- Knowledge of JJIS( Juvenile Justice Information System)
- managing the initial process of receiving and processing individuals entering detention centers including booking, searching, and assigning cells
Brand Operation Supervisor
Victoria's Secret PINK
Estero
11.2018 - 02.2020
- Maintained positive working relationship with fellow staff and management.
- Implemented new operational procedures, increasing efficiency.
- Developed strategies to improve team performance and productivity.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Organized product shipments, ensuring timely delivery of goods.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Managed inventory and supplies to ensure materials were available when needed.
Sales Support Generalist
Victoria's Secret & PINK
Fort Myers
09.2017 - 11.2018
- Managed inventory levels to ensure product availability for sales initiatives.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Replenished and arranged items to maintain appearance
Sales Associate
Macys Department Store
Fort Myers
04.2016 - 09.2016
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Adhered to company initiatives and achieved established goals.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered customer inquiries regarding product features, pricing, and availability.
- Described merchandise and explained use, operation and care.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Arts - Criminal Justice
Broward College
Pembroke Pines, FL06-2023
Skills
- Crisis intervention
- Youth counseling
- Behavior management
- Incident documentation
- Team collaboration
- Effective communication
- Regulatory compliance
- JJIS management
- Data entry
- Exceptional written communication skills
- Suicide prevention
- Disciplinary actions
Certification
- Juvenile Detention Officer certification
- CPR certificate
- First Aid certificate
- Par certificate
Timeline
Juvenile Detention Officer
Southwest Juvenile Detention Center
08.2023 - Current
Brand Operation Supervisor
Victoria's Secret PINK
11.2018 - 02.2020
Sales Support Generalist
Victoria's Secret & PINK
09.2017 - 11.2018
Sales Associate
Macys Department Store
04.2016 - 09.2016
Associate of Arts - Criminal Justice
Broward College