Laura Hernandez
Norfolk
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Juvenile Detention Officer
Northeast Nebraska Juvenile Services
2020 - Current
- Supervised daily activities of detained youth, ensuring safety and adherence to facility regulations.
- Implemented behavior management strategies to promote positive interactions among residents.
- Conducted regular inspections of living areas, maintaining compliance with health and safety standards.
- Assisted in crisis intervention procedures, effectively de-escalating conflicts among residents.
- Assisted in intake and release of inmates.
- Completed incident reports when disorder or violence occurs.
Summer Youth Supervisor
Boystown
05.2019 - 07.2019
- Facilitated engaging activities to promote social skills and teamwork among youth participants.
- Assisted in daily program operations, ensuring a supportive environment for all attendees.
- Monitored participant progress and provided feedback to enhance individual development plans.
- Developed unique and thoughtful activities to engage diverse participants in group situations.
- Gained experience in conflict resolution techniques while mediating disputes between coworkers or participants.
Sales Associate
Shopko
2018 - 2019
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and organized displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Head Register
Valentinos
2014 - 2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and handled discrepancies promptly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Criminal Justice
Wayne State College
Wayne, NE05-2020
Associate of Arts - General Studies
Northeast Community College
Norfolk, Nebraska, NE05-2018
Skills
- Bilingual (Spanish)
- Crisis intervention
- Effective communication
- Leadership
- Multitasking
- Adaptability and flexibility
- Detail-oriented
- First aid certification
Timeline
Summer Youth Supervisor
Boystown
05.2019 - 07.2019
Juvenile Detention Officer
Northeast Nebraska Juvenile Services
2020 - Current
Sales Associate
Shopko
2018 - 2019
Head Register
Valentinos
2014 - 2019
Bachelor of Science - Criminal Justice
Wayne State College
Associate of Arts - General Studies
Northeast Community College