Karla Bañuelos
El Paso,TX
Summary
Dynamic Call Center Representative with proven expertise in customer support and problem-solving. Excelled in managing high call volumes, ensuring client satisfaction through effective issue resolution and superior service. Skilled in software navigation and communication, significantly enhancing customer experience. Demonstrates exceptional professionalism and sales expertise, driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Alorica
09.2021 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
Call Center Representative
TLC Associates
06.2019 - 08.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Criminal Justice
El Paso Community College
El Paso, TXHigh School Diploma -
Parkland High School
El Paso, TX06.2015
Skills
- Problem-solving skills
- Customer Support
- Customer Service
- Call Center Customer Service
- Resolving issues
- Communicating with clients
- Answering questions
- Payment Processing
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Alorica
09.2021 - 02.2022
Call Center Representative
TLC Associates
06.2019 - 08.2021
No Degree - Criminal Justice
El Paso Community College
High School Diploma -
Parkland High School
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