Karla Barajas
San Joaquin,CA
Summary
Recent graduate with foundational knowledge in criminology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Contact Representative
Internal Revenue Service, IRS
07.2024 - Current
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Investigated and resolved accounting, service and delivery concerns.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
Retail Sales Representative
Metro by T-Mobile
06.2021 - 06.2024
- Greeted customers and provided outstanding customer service.
- Aiding clients with mobile difficulties, addressing needs, and offering information on the most recent updates
- Engaged in friendly conversation with customer to better uncover individual needs.
- Retrieves products from the sales floor, stock inventory, and collect payments using the store's point-of-sale system
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
Student Intern
Fresno County Juvenile Justice Campus
02.2024 - 04.2024
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gain significant experience in juvenile supervision while still maintaining communication with parents, probation officers, CPS, and social workers
- Learned about the booking procedure, the significance of fingerprinting, as well as the 707 B offenses
- How to handle an emergency, enforce agency policies, and be a positive role model
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Collected, arranged, and input information into database system.
Education
Bachelor of Science - Criminology- Law Enforcement
California State University, Fresno
Fresno, CA05.2024
High School Diploma -
Tranquility High School
Tranquility, CA06.2020
Skills
- Punctual
- Responsible
- Active listener
- Bilingual
- Teamwork skills
- Reliability
- Problem-solving skills
- Verbal and written communication
- Logging call information
- Store maintenance
- Gathering information
- Customer account updates
Certification
- Certification of Achievement, Recognized for Passing AP Spanish Score 5, 2019-01-01
- Basic Life Support (CPR and AED), 03/01/23, 03/01/25
- President's List, 4.0 Fall 2020, 2020-01-01
- Dean's List, Fall 2021 - Spring 2022, 2021-01-01
- Dean's List, Spring 2023 - Fall 2023, 2023-01-01
Timeline
Contact Representative
Internal Revenue Service, IRS
07.2024 - Current
Student Intern
Fresno County Juvenile Justice Campus
02.2024 - 04.2024
Retail Sales Representative
Metro by T-Mobile
06.2021 - 06.2024
High School Diploma -
Tranquility High School
- Certification of Achievement, Recognized for Passing AP Spanish Score 5, 2019-01-01
- Basic Life Support (CPR and AED), 03/01/23, 03/01/25
- President's List, 4.0 Fall 2020, 2020-01-01
- Dean's List, Fall 2021 - Spring 2022, 2021-01-01
- Dean's List, Spring 2023 - Fall 2023, 2023-01-01
Bachelor of Science - Criminology- Law Enforcement
California State University, Fresno
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