Karla Borjas
Katy,TX
Summary
Professional bilingual administrative professional with strong track record in office management and customer support. Adept at coordinating schedules, managing communications, and handling confidential information with discretion. Strong focus on teamwork and delivering results, adapting swiftly to changing needs. Reliable and skilled in document preparation, meeting coordination, and bilingual communication.
Overview
7
7
years of professional experience
Work History
Bilingual Administrative Assistant
Staff Force
Katy, TX
03.2020 - Current
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Completed data entry and filing to keep records updated for easy retrieval.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Office Clerk
Sebanari
Houston, TX
09.2018 - 03.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Education
High School Diploma -
Cypress Lakes High School
Skills
- Service excellence
- Client relationship management
- Computer proficiency
- Effective conflict resolution
- Microsoft Office Suite
- Fluent bilingualism
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Administrative Assistant
Staff Force
03.2020 - Current
Office Clerk
Sebanari
09.2018 - 03.2020
High School Diploma -
Cypress Lakes High School