Karla Botello
Corona,CA
Summary
Hi , my name is Karla Botello I ama hard workerand ready to expand my knowledge where ever I go. I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I also am hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
American Honda Motor Co
TEKsystems
Chino, CA
07.2023 - Current
- Maintained a professional attitude while providing excellent customer service.
- Assisted team members with difficult calls or queries when required.
- Maintained current knowledge of company products, services, and processes.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Developed relationships with customers through friendly interactions over the phone.
- Explored alternative solutions when initial attempts failed to resolve an issue.
Office Assistant
National CORE
Corona, CA
03.2022 - 01.2023
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Delivered messages and ran errands.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Education
High School Diploma -
Corona High School
Corona, CA06-2022
Skills
- Spanish Speaker
- English Speaker
- Complaint Handling
- Call Documentation
- Customer Service
- Self Motivation
- Team Building
- Relationship Building
- Inbound and Outbound Calling
- Customer Service Excellence
- Account Updates
- Understanding Customer Needs
- Active Listening
- Problem-Solving
- Customer Relations
Timeline
American Honda Motor Co
TEKsystems
07.2023 - Current
Office Assistant
National CORE
03.2022 - 01.2023
High School Diploma -
Corona High School
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