Karla Cachu
Bakersfield,CA
Summary
Professional with extensive experience at Chipotle Grill and Substation Stockdale, excelling in team leadership and customer service. Proven ability to enhance employee performance through effective coaching and training. Skilled in time management and POS systems, consistently achieving high customer satisfaction and fostering a productive work environment. Ready to help the team achieve company goals.
Overview
12
12
years of professional experience
Work History
Certified Trainer
Chipotle Grill
07.2024 - Current
- Monitor workflow and behaviors throughout training process.
- Provide coaching and mentoring to employees.
- Train and mentor new personnel hires to fulfill various roles.
- Handle cash and use of POS system
- Maintain a clean restaurant
- Customer Service
- Line work to fulfill orders for customers
Manager
Substation Stockdale
02.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handle food ordering, safe and money use.
- Cross-trained existing employees to maximize team agility and performance.
- Customer service experience and POS experience
Education
High School Diploma -
Golden Valley High School
Bakersfield, CA05-2010
Skills
- Coaching techniques
- Customer service
- Team leadership
- Time management
- Staff training and development
- Multitasking
- Active listening
Accomplishments
Assistant manager at Substation Stockdale for 5 years
Manger at Substation Stockdale for 5 years
Certified Trainer at Chipotle for 3 months
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Certified Trainer
Chipotle Grill
07.2024 - Current
Manager
Substation Stockdale
02.2013 - Current
High School Diploma -
Golden Valley High School
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