Karla Cardenas
Los Angeles,CA
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
10
10
years of professional experience
Work History
Sales Associate
Macy’s
Redondo Beach, California
04.2019 - 01.2025
- Prepared merchandise for purchase or rental.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in market place.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Adhered to company initiatives and achieved established goals.
- Processed transactions using a point-of-sale system.
- Assessed customer needs to provide assistance and information on product features.
- Cleaned shelves, counters and tables to maintain organized store.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Handled returns and exchanges according to company policies.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Conducted product demonstrations to highlight features and benefits.
- Collected payments and provided accurate change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Computed purchases and received and processed cash or credit payment.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Attended weekly team meetings to review performance goals and objectives.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Quality Assurance Inspector
Select Staffing Agency
Gardena, California
05.2017 - 04.2019
- Inspected and repaired products to meet project expectations.
- Trained new employees in the use of inspection equipment and techniques.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Repaired malfunctions, reassembled items, and performed final tests.
- Marked materials with grade or acceptance status.
- Sorted finished products into piles depending on quality statuses.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Performed visual inspections of products to ensure product quality.
Meat Cutter
National Beef Packing Company
Liberal, Kansas
09.2014 - 03.2016
- Cleaned meat preparation counters and butcher knives to avoid cross contamination.
- Weighed meats for sale at the service counter or pre-packaged for sale in the retail market.
- Filled daily specialized requests and completed wholesale orders.
- Maintained records related to production output such as weights of cuts made per order and day.
- Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
- Disposed of expired meats in accordance with food safety regulations.
- Packaged, weighed, and labeled meat products accurately for retail sale.
- Monitored storage conditions, including temperature controls, to prevent spoilage.
- Followed emergency procedures in event of workplace accidents.
- Properly stored meat to decrease waste and increase product freshness span.
Education
GED -
Maxine Waters Preparation Center
Los Angeles, CA06-2010
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Excellent communication skills
- Feedback implementation
- Complex Problem-solving
- B2B sales and customer service
- Task prioritization
- Friendly and outgoing
- Meeting deadlines
- Superb time management
- Sales expertise
- Cash handling
- Inventory tracking
- Goal tracking
- Verbal and written communication
- Teamwork and collaboration
- Verbal/written communication
- Reliable and punctual
Timeline
Sales Associate
Macy’s
04.2019 - 01.2025
Quality Assurance Inspector
Select Staffing Agency
05.2017 - 04.2019
Meat Cutter
National Beef Packing Company
09.2014 - 03.2016
GED -
Maxine Waters Preparation Center