Karla Cardenas
Bay Shore,USA
Summary
Sales professional with extensive experience in managing branch operations and driving sales performance. Known for fostering collaborative team environments and consistently achieving sales goals. Reliable and adaptable to changing market conditions, with strong leadership and communication skills.
Overview
5
5
years of professional experience
Work History
Sales Manager
Metro By T-Mobile
Central Islip, NY
01.2021 - Current
- Supervise daily store operations, ensuring efficiency and adherence to company policies and procedures
- Manage cash handling, register balancing, and transaction accuracy in a fast-paced environment
- Provide exceptional customer service by resolving issues and maintaining strong client relationships
- Train, coach, and support team members to achieve sales and performance goals
- Assist with scheduling, task delegation, and overall operational oversight
- Identify customer needs and recommend appropriate products and services, increasing revenue
- Maintain accurate records and documentation of transactions and customer interactions
Sales Associate
Boost Mobile
Central Islip, NY
07.2023 - 10.2024
- Process customer transactions including payments, account updates, and service changes with accuracy
- Assist customers with account setup, product selection, and service-related inquiries
- Build rapport with clients to enhance satisfaction and retention
- Generate leads through community events and customer outreach initiatives
- Manage inventory and ensure accurate tracking of stock levels
- Gather and communicate customer feedback to improve service offerings
Education
Bachelor of Science - Bachelor Of Computer Information Systems
SUNY, Farmingdale
Farmingdale, NY06.2025
Skills
- Cash Handling & Drawer Balancing
- Customer Account Support
- Transaction Processing
- Cross-Selling Products & Services
- Customer Relationship Management
- Operational Support & Team Leadership
- Policy & Procedure Compliance
- Problem Solving & Conflict Resolution
- CRM & POS Systems
- Bilingual: Spanish (Fluent)
LANGUAGES
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Associate
Boost Mobile
07.2023 - 10.2024
Sales Manager
Metro By T-Mobile
01.2021 - Current
Bachelor of Science - Bachelor Of Computer Information Systems
SUNY, Farmingdale