Tiffany Cobbins
Dayton,OH
Summary
Highly motivated customer service professional with 10+ years , extensive experience in cash handling, client relations, and operational management. Skilled at resolving customer concerns, processing transactions accurately, and maintaining compliance with organizational policies. Seeking a Bank Teller position to leverage strong communication, problem-solving and attention-to-detail skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dietary Manager
The Oaks Of West Kettering
10.2019 - Current
- Managed daily operations requiring strict compliance with policies, procedures, and documentation.
- Oversaw cash-related purchasing, budgeting, inventory control, and invoice accuracy.
- Interacted daily with residents, families, and staff to resolve concerns professionally.
- Maintained detailed records, schedules, and reports with strong attention to detail.
- Trained , supervised a team of 20+ staff, and evaluated employees while enforcing workplace standards.
- Handled confidential information with discretion and professionalism.
Cook
Carriage Inn Of Dayton
03.2016 - 10.2019
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes for 100+ residents ,numerous times daily with consistent care, attention to detail, and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Trained and supervised cooking staff to expertly meet daily needs.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Cashier/Customer Service Representative/Sales Associate
Sears
11.2015 - 03.2016
- Processed $5,000+ cash, credit, and check transactions accurately.
- Balanced cash drawers achieving 100% accuracy and resolved discrepancies.
- Assisted 50+ customers per day with questions, returns , and account-related concerns.
- Promoted products and services while meeting customers needs.
- Maintained a professional, customer-focused environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Shopworker
The University of Dayton
08.2009 - 04.2015
- Operated cash register and handled daily transactions.
- Maintained clean, organized work areas,
- Assisted with training over 40 employees and students.
- Delivered courteous service in a high-volume environment.
Assistant Manager
Moe's Southwest Grille
05.2007 - 01.2009
- Managed daily operations including cash deposits exceeding $3,000 and ensured accurate reconciliation
- Opened and closed registers; ensured accurate cash counts.
- Supervised scheduling, training, and performance management.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Resolved customer complaints professionally
Customer Service Representative
Teleperformance USA
05.2006 - 07.2006
- Assisted 40+ customers daily via multi-line phone system.
- Handled billing inquiries, account questions, and data entry.
- Processed orders accurately while meeting performance standards.
- Followed privacy and customer information guidelines.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Science - Sociology
The Ohio State University
Columbus, OH08-2003
Skills
- Cash handling & drawer balancing
- Transaction accuracy & basic math
- Customer service & relationship building
- Policy compliance & fraud awareness
- Deposits, payments & data entry
- Confidential information handling
- Sales support & problem resolution
- Microsoft word, excel & outlook
- Customer retention
- Attention to detail
- Financial reconciliation
- Multiline phone support
Certification
- ServSafe
- Valid driver's license
Languages
English
Native or Bilingual
Timeline
Dietary Manager
The Oaks Of West Kettering
10.2019 - Current
Cook
Carriage Inn Of Dayton
03.2016 - 10.2019
Cashier/Customer Service Representative/Sales Associate
Sears
11.2015 - 03.2016
Shopworker
The University of Dayton
08.2009 - 04.2015
Assistant Manager
Moe's Southwest Grille
05.2007 - 01.2009
Customer Service Representative
Teleperformance USA
05.2006 - 07.2006
Bachelor of Science - Sociology
The Ohio State University