Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Languages
Timeline

Karla Castillo

Antioch,TN

Summary

Experienced Service Manager with 7.5 years of leadership experience in the Public Service industry. Currently serving as ED Registration Specialist at Vanderbilt University Medical Center, where problem-solving skills, attention to detail, and effective communication abilities have been honed. I previously served as a Service Manager at Chipotle Mexican Restaurant, where I exceled at managing teams and ensuring smooth operations in a fast-paced environment. Seeking new opportunities to leverage expertise and contribute to the success of helping others in any way possible.

Overview

8
8
years of professional experience

Work History

ED Registration Specialist

Vanderbilt Medical Center
03.2024 - Current
  • Enhanced Patient Registration accuracy by diligently reviewing and verifying information on registration forms.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Scheduled and registered appointments using Booker scheduling programs.
  • Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
  • Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.

Cake Decorator/Baker

Self Employed
02.2022 - Current
  • Baked and decorated cakes for 13 months
  • Passionate about frosting, creating, and baking
  • Self-employed as a cake decorator/baker
  • Responsible for marketing and managing profits
  • Continuously stay updated on the latest cake decorating techniques and trends to provide customers with unique and creative designs
  • Ensuring compliance with health and safety regulations in the bakery
  • Collaborate with customers to design custom cake creations that reflect their unique vision and special occasions

Food Service Manager

Chipotle Mexican Grill
11.2022 - 02.2024
  • Managed day-to-day operations of a Chipotle Mexican Grill restaurant, including handling cash transactions and managing inventory
  • Trained new employees and ensured efficient and fast service to customers
  • Successfully implemented strategies to improve money management and inventory control
  • Achieved a raise for outstanding performance in the role
  • Implementing and maintaining food safety standards and procedures to ensure compliance with health regulations and company policies
  • Develop and implement customer satisfaction initiatives to improve overall dining experience and increase customer loyalty
  • Train and mentor a team of employees to ensure consistently high-quality customer service

Sushi Chef Shift Leader

Genji Sushi | Genji LLC
10.2019 - 05.2021
  • Sushi rolling
  • Customer satisfaction
  • Spanish
  • Cleaning
  • Inventory
  • Mentor and train junior sushi chefs on sushi making techniques and customer service skills
  • Supervising the preparation and presentation of sushi dishes to ensure high quality and adherence to standards

Smoothie King Shift Leader

Smoothie King
07.2018 - 10.2019
  • Trained employees and received Employee of the Month multiple times
  • Managed inventory and stock levels to ensure smoothie ingredients and retail products are adequately stocked
  • Served customers and made smoothies efficiently
  • Handled money transactions
  • Train and mentor new team members to ensure they understand and adhere to company policies and procedures

Cashier

Kroger
07.2016 - 06.2018
  • Handled cash transactions and provided excellent customer service
  • Assisted customers with bagging their groceries and answered their inquiries
  • Achieved best times for cash handling
  • Contributed to a positive shopping experience for customers

Education

High school diploma -

Hillwood Comp High School, Nashville, TN
05.2019

- Graduated with honors, distinction & determination

-high school president

-loved being involved in extra curricular activities like art, softball & games

- part of the host club

- st Thomas scholar

Skills

  • Spanish
  • Hardworking
  • Communication Skills
  • Customer Service
  • Food Service
  • Upselling
  • Cleaning Experience
  • Cashiering
  • Microsoft Word
  • Leadership
  • Team Management

Personal Information

Bilingual

Innovative

Problem solver

Hobbies and Interests

  • I love being creative, helping others & long road trips.
  • Meeting new people, working with others to find solutions to problems or helping the needy when I'm not working.

Languages

Spanish
Native or Bilingual

Timeline

ED Registration Specialist - Vanderbilt Medical Center
03.2024 - Current
Food Service Manager - Chipotle Mexican Grill
11.2022 - 02.2024
Cake Decorator/Baker - Self Employed
02.2022 - Current
Sushi Chef Shift Leader - Genji Sushi | Genji LLC
10.2019 - 05.2021
Smoothie King Shift Leader - Smoothie King
07.2018 - 10.2019
Cashier - Kroger
07.2016 - 06.2018
Hillwood Comp High School - High school diploma,

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Karla Castillo