Nancy Rojas
Willis,USA
Summary
Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files.
Overview
21
21
years of professional experience
Work History
Patient Registration Clerk
Huntsville Hospital Health System
Huntsville, TX
04.2024 - Current
- Registered patients by collecting personal and insurance information.
- Verified patient eligibility for insurance coverage and services.
- Managed incoming phone calls to address patient inquiries effectively.
- Maintained accurate and up-to-date patient records in the system.
- Collaborated with healthcare staff to ensure smooth patient flow.
- Educated patients about registration processes and required documentation.
- Processed payments for services rendered.
- Verified insurance and collected critical data elements to properly identify and bill patients.
Lead Patient Support Representative
RCA
Huntsville, TX
07.2022 - 01.2024
- Complete the appropriate applications and following through until approved
- Detailed, accurate and timely documentation in applicable Company programs and the hospital systems on all cases worked
- Provide exceptional customer service skills at all times
- Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
- Maintain assigned work queue of patient accounts
- Collaborate with hospital staff, case managers, social workers, financial counselors
- Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
- Request home visits as needed to acquire documentation
- As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
- Participate in additional training requirements in an effort to stay abreast of the ever-changing rules and regulations associated with the various governmental programs
- Other duties as assigned.
- Resolved patient concerns through active listening and problem-solving skills.
- Collaborated with team members to improve patient service processes.
Optometric Assistant
WVA
Conroe, TX
01.2005 - 06.2022
- Administered visual acuity tests. I am familiar with the Quik Eyes Software. Attend to front desk. Answer phones, schedule appointments, verify insurance, and check patients out.
- Enter EOB's. Work up patients, requires me to do glaucoma screening.
- Also, Visual Field, Tonometer, Auto Refractor, OCT, Topography and Optomap screening.
- Once in the room I do demographics as well as enter the phoropter.
- I also teach patients how to wear contacts for the first time.
- I help the doctor as a Spanish translator.
- Work at a very fast pace office and am proficient at multi-tasking.
- Assisted patients with scheduling appointments and managing their records.
- Maintained inventory of optical supplies and placed orders as needed.
- Scheduled appointments for patients and maintained appointment calendars for the optometrist.
Education
High school diploma -
Cobb County High School
Marietta, GASkills
- Spanish
- HIPAA
- Clerical experience
- Customer service
- Front desk
- EMR systems
- Medical terminology
- English
- Medical Billing
- Office experience
- Computer skills
- Organizational skills
- Interpretation
- Clerical Experience
- Microsoft Word
- Typing
- Medical Scheduling
- Microsoft Excel
- Medical Office Experience
- Insurance Verification
- Medical office experience
- Communication skills
- Bilingual
- Translation
- Hospital experience
- Medical Receptionist
- Registration
Languages
- English
- Spanish, Expert
- English, Fluent
Additional Information
Authorized to work in the US for any employer, Very responsible, On time, Dependable
Timeline
Patient Registration Clerk
Huntsville Hospital Health System
04.2024 - Current
Lead Patient Support Representative
RCA
07.2022 - 01.2024
Optometric Assistant
WVA
01.2005 - 06.2022
High school diploma -
Cobb County High School