Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Cedano

New York,NY

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

CFSC Community Financial Service Center
New York, NY
01.2023 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Answered customer inquiries via phone, email, and chat.
  • Collaborated with 8 other cashiers, offering assistance to other teammates during busy times.
  • Worked with domestic and international customers to send and receive money, manage large money transactions, and take/post utility payments.

Payroll Assistant

On Target Staffing
Jersey City, NJ
02.2021 - 12.2023
  • Processed employee W-4 and I-9 forms and managed benefits and leave time.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Resolved discrepancies in employee paychecks on an individual basis.
  • Coordinated with HR department to verify employee information and payroll processing.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Ensured compliance with federal, state, and local payroll, wage, and hour laws and best practices.

Education

Some College (No Degree) - EKG TECHNICIAN

TIA School of Allied Health
New York, NY
08-2024

Some College (No Degree) - Phlebotomist

TIA School of Allied Health
New York, NY
07-2024

High School Diploma -

Colegio Dominico Espanol
Santo Domingo Dominican Republic
07-2020

Skills

  • Email and telephone communication
  • Multitasking
  • Fluent in Spanish
  • Empathy and patience
  • Strong teamwork
  • Customer service

Timeline

Customer Service Representative

CFSC Community Financial Service Center
01.2023 - Current

Payroll Assistant

On Target Staffing
02.2021 - 12.2023

Some College (No Degree) - EKG TECHNICIAN

TIA School of Allied Health

Some College (No Degree) - Phlebotomist

TIA School of Allied Health

High School Diploma -

Colegio Dominico Espanol
Karla Cedano