Karla Chavez
Panorama City,CA
Summary
Compassionate, bilingual customer service professional with 1+ year of experience supporting individuals in fast-paced, high-volume environments requiring documentation accuracy, financial transaction processing, and strict confidentiality. Skilled in registering profiles, verifying eligibility, collecting payments, assisting with paperwork, issuing receipts, and maintaining organized records. Known for empathy, cultural awareness, attention to detail, and rapidly adapting to new digital systems, Eager to apply transferrable skills in communication, documentation and process coordination to support efficient, patient-centered operations at Dignity health Northridge Hospital medical Center.
Overview
3
3
years of professional experience
Work History
Customer Service Agent (CSA)
GAT Airline Ground Support
05.2024 - Current
- Ensure flights depart and arrive safely and on schedule by coordinating operational activities such as weight and balance calculations, documentation validation, and schedule monitoring.
- Register profiles in secure digital systems, verifying identification and eligibility information with accuracy—all directly transferable to medical service registration workflows.
- Request and collect point-of-service payments, issue receipts, and maintain end-of-day financial reconciliation for accurate balance reporting.
- Manage confidential and private data, process paperwork, file documentation, and ensure records are organized and completed correctly before departmental submission.
- Coordinate communication between internal departments, external agencies, and ground personnel, ensuring smooth operational flow and clear bilingual support.
Customer Service Cashier & Sales Associate
Keychain Planet
12.2022 - 05.2024
- Greet visitors warmly, provide step-by-step form assistance, and ensure paperwork is completed accurately, mirroring front-line registration responsibilities.
- Request and process payments for point-of-service balances, issue receipts, and audit transactions for daily reconciliation reporting.
- Handle private customer data with discretion, manage document filing systems, and maintain structured administrative areas.
- Process orders efficiently, verify purchase eligibility, and maintain accurate documentation for exchanges, returns, or balance records.
- Maintain inventory organization and assist cross-department staff coordination to ensure smooth front-desk and checkout operations.
Education
High School Diploma -
Panorama High School
Skills
- Customer Service & Public Interaction
- Eligibility & Document Verification
- Paperwork Assistance & Forms Processing
- Payment Collection & Receipt Issuing
- Secure Record Management & Confidentiality
- Accurate Data Entry & Digital Registration Systems
- Cash Handling & Transaction Reconciliation
- Conflict Resolution & De-Escalation
- Inventory, Filing & Administrative Organization
- Bilingual Communication (English & Spanish)
- Empathy & Active Listening
- Fast Learner & Adaptable
LANGUAGES
Spanish: Native
English: Fluent
Timeline
Customer Service Agent (CSA)
GAT Airline Ground Support
05.2024 - Current
Customer Service Cashier & Sales Associate
Keychain Planet
12.2022 - 05.2024
High School Diploma -
Panorama High School