Karla Claflin
Spring Valley,CA
Summary
I am an experienced Human Resources professional with over seven years dedicated to building employee-centered workplaces through efficient and supportive HR practices. My background spans multiple industries—healthcare, entertainment, hospitality, telecommunications, and biopharmaceutical—where I have led HR functions that range from onboarding to compliance and employee relations, with a strong focus on fostering a positive employee experience.
I have independently managed the onboarding process nationwide, ensuring compliance with varied state-specific employment laws. Having this unique background has aided in developing comprehensive orientation programs and creating standardized onboarding procedures that support smooth, consistent experiences for new hires, regardless of location.
Overview
9
9
years of professional experience
Work History
Talent Acquisition Coordinator
JSG
01.2025 - Current
- Handled administrative recruitment tasks, including routing requisitions and offers, scheduling interviews, and drafting offer letters.
- Created and managed job postings for career opportunities.
- Tracked candidates in the Applicant Tracking System (ATS) and ensured timely follow-ups.
- Conducted reference checks, initial resume reviews, and phone interviews.
- Supported entry-level technical recruiting and sourcing efforts.
- Participated in process improvements and new program initiatives.
- Assisted with onboarding processes and, occasionally, new hire orientation.
- Maintained strict confidentiality of sensitive information.
- Exhibited professional behavior aligned with company values and goals.
- Managed approximately 10 candidates on a day-to-day basis.
Human Resources Coordinator
Robert Half
08.2024 - Current
- Company Overview: Human Resources Coordinator at Fairmont Grand Del Mar
- Provided essential administrative support at the HR reception desk, managing call redirection, resolving HR inquiries, and facilitating communication between departments for efficient project execution.
- Coordinated and scheduled exit interviews for J1 visa holders and direct hires, ensuring compliance with program requirements and a smooth offboarding experience.
- Maintained and organized employee records by creating, updating, and securely filing personnel and medical files, supporting HR compliance and data accuracy.
- Assisted the Human Resources Manager and Director in coordinating employee events, designing promotional materials, and updating all internal communications to foster a positive work culture.
- Exercised quick thinking and adaptability to develop streamlined workflows, enhancing operational efficiency and ensuring seamless execution of HR processes in a dynamic environment.
- Human Resources Coordinator at Fairmont Grand Del Mar
Human Resources Generalist
La Maestra Community Health Centers
06.2023 - 11.2023
- Revamped and coordinated the employee leave of absence processes and ADA Interactive Accommodation Process across La Maestra's network of health centers, driving fair accommodation practices, consistent communication expectations, and resources for employees.
- Created and refreshed the full life cycle of Human Resources processes across all Core Human Resources areas, including but not limited to standardizing forms and trackers, creating standard operating procedures manuals, ensuring consistency in training, and monitoring ROI with various reports.
People Services Coordinator
CHC Consulting, LLC
03.2021 - 08.2023
- Conducted a comprehensive company onboarding process analysis, increasing new hire productivity within the first 90 days.
- Developed and executed HR policies/programs, workforce, and job development to build a staff-focused human resources office culture.
- Coordinated between management and employees to deliver conflict resolution alleviate problems and interpret policies.
- Conducted comprehensive audits of over five hundred employee files, resulting in a 100% accuracy rate for I-9 recertification.
- Conducted a comprehensive audit of 1500~ employee files, used data analysis to identify common filing mistakes, and created a standard operating procedure to reduce incorrect filings.
- Assisted with large-scale change effort meetings, including company reorganization and reductions in force.
- Analyzed data on company-wide employee performance to identify top performers resulting in an increase in productivity.
Human Resources Representative
SeaWorld San Diego
02.2018 - 03.2020
- Coordinated and executed the Autism Certification process, resulting in SeaWorld San Diego becoming the first certified autism-friendly theme park in SeaWorld Parks and Entertainment.
- Implemented a new performance management system, which included customized goal setting for each department and resulted in a 75% increase in employee engagement scores.
- Collaborated with managers across all departments to streamline HR procedures for hiring onboarding and training employees increasing employee retention.
- Developed and implemented new policies and procedures for administering drug screenings, resulting in an increase in efficiency and accuracy.
- Coordinated and executed a moral initiative, increasing the program awareness and engagement by 90%.
- Designed and built a database to meet the needs/deadlines of the newly initiated Final Pay process.
Human Resource Assistant (Employment & Training and Development)
SeaWorld San Diego
04.2016 - 03.2018
- Assisted with recruiting efforts such as job fairs, schools, and on-site promotions.
- Implemented a new inventory system, resulting in a 100% increase in accuracy of stock levels and reducing out-of-stock items by 90%.
- Refined a comprehensive training program for HR team members on how to effectively decline entry-level to mid-level job offers while maintaining a positive candidate experience, resulting in an increase in positive reviews from declined candidates.
- Managed employee training for all recruits over 6 months and offered continuous advice, guidance, and mentorship on duties and best practices on a year-to-year basis.
Skills
- Technical Literacy
- Microsoft Basics (Word, Excel, PowerPoint)
- Multi-Industry Proficient
- Process improvement expertise
- Ability to conceptualize, solve, and execute complex problems
- Proficient in onboarding laws nationwide
- Able to understand all sides of an issue and respond with a human touch
- Social media recruiting/Candidate resourcing
- Data-driven decision making
Languages
Spanish
Native or Bilingual
Timeline
Talent Acquisition Coordinator
JSG
01.2025 - Current
Human Resources Coordinator
Robert Half
08.2024 - Current
Human Resources Generalist
La Maestra Community Health Centers
06.2023 - 11.2023
People Services Coordinator
CHC Consulting, LLC
03.2021 - 08.2023
Human Resources Representative
SeaWorld San Diego
02.2018 - 03.2020
Human Resource Assistant (Employment & Training and Development)
SeaWorld San Diego
04.2016 - 03.2018
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