Karla Contreras Jovel
Des Moines,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Money Transfer Agent
Ria
Altoona, IA
03.2019 - Current
- Performed administrative tasks such as filing documents, updating databases.
- Maintained accurate records of all transactions and client accounts.
- Assisted customers in completing forms related to money transfers.
- Monitored compliance with applicable regulations, laws, rules and procedures.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Provided guidance on foreign exchange rates and fees associated with international transfers.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
Education
High School Diploma -
East High School
Des Moines, IA05-2024
Skills
- Anti-Money Laundering Knowledge
- Stress management techniques
- Cash handling proficiency
- Microsoft Office
- Customer Service
- Banking System Familiarity
- Financial Regulations Compliance
- Listening and Empathy
- Record Keeping Competence
- Cost Calculations
- Multitasking
- Problem-solving aptitude
- Organizational Skills
- Professionalism
Affiliations
- cook
- run
- volunteer shelters/community clean up
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Money Transfer Agent
Ria
03.2019 - Current
High School Diploma -
East High School
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