Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Michael Marchese

Wesley Chapel,FL

Summary

Detail-oriented financial services professional with proven expertise in secure money transfer processing, regulatory compliance, and delivering exceptional customer service. Adept at managing transactions with precision, resolving conflicts, and communicating effectively to ensure customer satisfaction and loyalty. Reliable and adaptable team player with a proactive approach to meeting evolving organizational needs and driving impactful results. Committed to upholding high standards of accuracy, security, and service excellence in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Money Transfer Agent

Western Union
06.2025 - Current
  • Processed domestic and international money transfers with accuracy while ensuring compliance with company policies and regulatory requirements.
  • Verified customer identification and documentation to meet legal and security standards.
  • Assisted customers with fund transfers, money orders, and bill payments, providing clear guidance on procedures, fees, and exchange rates.
  • Handled cash transactions with precision and balanced all financial records at the end of each shift.
  • Monitored for and reported suspicious activity in accordance with anti-money laundering (AML) protocols.
  • Maintained confidentiality and security of all customer information and transaction data.

Customer Service Staff Member

Publix
02.2021 - Current
  • Delivered exceptional customer service by greeting patrons warmly and providing prompt, professional assistance.
  • Managed money services including Western Union transfers, money orders, check cashing, and bill payments with accuracy and compliance.
  • Processed lottery sales and payouts in adherence to state regulations and company policies.
  • Handled refunds, exchanges, and returns efficiently while ensuring customer satisfaction.
  • Balanced cash drawer daily, maintaining accuracy in all financial transactions.
  • Resolved customer inquiries and concerns with professionalism and a focus on positive outcomes.
  • Operated the front service desk and supported cross-departmental needs to maintain store efficiency.

Education

Bachelor of Science - Accounting

Saint Leo University
Saint Leo, FL
05-2027

Associate of Science - Finance

Saint Leo University
Saint Leo, FL
05-2026

Skills

  • Workplace professionalism
  • Cash management expertise
  • Detailed documentation practices
  • Cross-cultural interaction skills
  • Anti-money laundering risk assessment
  • Techniques for identifying fraud
  • Cross-functional teamwork
  • Payment processing systems
  • Customer engagement
  • Skilled in digital tools

Timeline

Money Transfer Agent

Western Union
06.2025 - Current

Customer Service Staff Member

Publix
02.2021 - Current

Bachelor of Science - Accounting

Saint Leo University

Associate of Science - Finance

Saint Leo University

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