Karla Cruz
Fort Worth,TX
Summary
Resilient bilingual worker professionally accustomed to streamlining which ever job role to meet overall efficiency. Industrious, hardworking, focused, diligent and dedicated with qualities in team work, critical thinking, and commitment.
Energetic individual with leadership experience and equipped to work perseveringly in fast-paced, constantly changing environments to adapt to customer and/or company needs.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Toro Toro
09.2023 - Current
- Enhanced guest experience by efficiently taking and delivering drink orders, providing excellent service.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Maintained order efficiency and accuracy through clear communication with kitchen staff and bartenders, earning numerous recommendations from satisfied guests.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Maintained clean and organized bar area for optimal efficiency during busy shifts.
- Polished and inspected dishes and utensils for cleanliness.
- Streamlined operations by adhering to established policies and procedures regarding opening and closing duties, contributing to an efficient work environment.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the restaurant.
Banquet Server
Worthington Renaissance Hotel
02.2023 - 09.2023
- Handled food and beverage orders for guests in parties of 5-500, delivering prompt and friendly service with team.
- Carried out professional service, retaining polite and friendly approach at all times.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained clean and safe work environment.
- Performed opening and closing duties for banquet hall and clean up all service areas.
- Cashiered and kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments to accurately record transactions.
- Was bartender-in-training on occasions to help with event and operational needs.
Inventory Control Team Lead
CTDI - Communications Test Design
07.2021 - 11.2022
- Need to resolve any issue restricting orders to be fulfilled to prevent further delays.
- Coordinated with team to complete orders and made decisions over how to proceed with orders that could not be fulfilled
- Held team meetings to address important information or concerns
- Use knowledge of warehouse, inventory and system to help reach resolutions for exceptions.
- Completed daily End of Day Reports detailing information that needed to be passed to management, team and continuing shifts.
- Interact with team to expand resources, track progress and address issues to avoid negative impacts on completion timelines.
- Follow order requirements precisely for correct parts, containers, and quantities.
- Audited and corrected discrepancies in inventory numbers.
- Evaluate parts and product inventory to check for quality and quantity issues.
- Document production information through daily system logs and discuss issues with management and Verizon management.
- Become fluent with daily use of Excel, spreadsheets, and emails. Additionally, company systems such as Tableau, Enterprise, Teams, and Smartsheet.
Guest Advocate
Target
06.2020 - 07.2021
- Learned cashier, fulfillment, drive-ups and guest service positions and provided backup at key times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Pulled and putaway orders quickly to maintain demanding productivity goals.
Banquet Server
Worthington Renaissance Hotel
07.2019 - 07.2021
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Performed to meet the needs of guest from conference meetings, to events up to 500 people or more.
- Carried out complete opening, closing and shift change duties to keep the event working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Fernando's Catering
04.2017 - 08.2020
- Answered customers' questions, recommended items and recorded order information.
- Provided friendly, courteous service to create memorable moments and interactions for guests.
- Presented food and beverages in line with formality and specifications of each event.
- Served and delivered entrees and refilled beverages for banquet guests.
- Cleared dishes and glassware quickly following each course.
- Executed synchronized meal service simultaneously serving multiple guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff and coworkers.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2024
High School Diploma -
Castleberry High School
River Oaks, TX05.2019
Skills
- Customer Service Experience
- Critical Thinking
- Multi-Tasking
- Patience and Equanimity
- Computer Knowledge
- Motivated Team Player
- Perseverance
- Data Documentation
- Problem Investigations
- Inventory Monitoring and Management
Additional Information
- Authorized to work in the US for any employer
Languages
English
Spanish
Timeline
Cocktail Server
Toro Toro
09.2023 - Current
Banquet Server
Worthington Renaissance Hotel
02.2023 - 09.2023
Inventory Control Team Lead
CTDI - Communications Test Design
07.2021 - 11.2022
Guest Advocate
Target
06.2020 - 07.2021
Banquet Server
Worthington Renaissance Hotel
07.2019 - 07.2021
Server
Fernando's Catering
04.2017 - 08.2020
Associate of Arts -
Tarrant County College District
High School Diploma -
Castleberry High School
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