Karla cuevas
Victorville,CA
Summary
Customer service professional with experience in customer support, problem solving, and fast-paced work environments. Skilled and communication, multitasking, assisting customers with professional while maintaining strong customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Support Associate
DoorDash
San Bernardino, CA
12.2020 - 07.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed order issues to ensure timely resolution and enhance customer satisfaction.
- Collaborated with teams to streamline operational processes and improve service efficiency.
- Unutilized Mobile applications GPS systems, and digital communication tools to manage deliveries and customer updates efficiently.
Operations Associate
JCPenney
Victorville, CA
09.2023 - 01.2024
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Organize merchandise and maintain clean, efficient stock areas to support daily store operations.
- Assisted customers and team members in a fast-paced retail environment during high volume periods.
- Pricing updates, and product organization with strong attention to detail.
- Streamlined Inventory management process to enhance stock accuracy and reduce discrepancies.
Customer Service Associate
Sally's Beauty Supply
Victorville, CA
06.2023 - 09.2023
- Responded to customer inquiries, providing product information and resolving issues efficiently.
- Processed transactions accurately, maintaining balanced registers and ensuring customer satisfaction.
- Assisted customers with product recommendations based o individuals needs and preferences.
- Collaborated with management to implement promotional strategies that enhanced sales performance.
- Maintained organized inventory and supported daily store operations in a fast-paced environment.
Sales & Customer Support Associate
Leslie's Pool Supplies
Victorville, CA
02.2023 - 05.2023
- Resolved customer inquiries and issues through effective communication and problem-solving strategies.
- Managed order processing and fulfillment using internal software systems for efficient operations.
- Assisted customers with products recommendations and answered questions regarding pool maintenance products and services.
- Maintained organized inventory and supported daily operations in a fast-paced retail environment.
- Processed transactions accurately while providing friendly and professional customer service.
Customer Support Specialist
Cricket Wireless
Victorville, CA
03.2022 - 07.2022
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted customers with accounts questions, payments processing, and mobile device support.
- Utilized CRM software to document customer interactions and track support issues.
- Provided timely resolutions for service-related issues, enhancing customer satisfaction levels.
- Recommended products and service plans based on customer needs and preferences
Education
No Degree - Veterinary Science
Moreno Valley College
Moreno Valley, CA06-2027
High School Diploma -
Encore High School For The Arts
Hesperia, CA06-2020
Skills
- Customer support
- Customer relations
- Documentation skills
- Communication skills
- Problem solving
- Multitasking
- Time management
- Data entry
- Microsoft office
- CRM software
Certification
- CPR Certification
- First Aid Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Operations Associate
JCPenney
09.2023 - 01.2024
Customer Service Associate
Sally's Beauty Supply
06.2023 - 09.2023
Sales & Customer Support Associate
Leslie's Pool Supplies
02.2023 - 05.2023
Customer Support Specialist
Cricket Wireless
03.2022 - 07.2022
Delivery Support Associate
DoorDash
12.2020 - 07.2025
No Degree - Veterinary Science
Moreno Valley College
High School Diploma -
Encore High School For The Arts