Karla Curtis
Jersey Shore,PA
Summary
Experienced retail manager with a strong background in operational management and customer service. Skilled in daily financial reporting, inventory management, and vendor coordination. Over 15 years of customer service experience, including remote call center operations, ensuring high levels of customer satisfaction. Proficient in staff training, hiring processes, and performance management to drive team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
Maximus
01.2025 - Current
- Handled calls related to Medicaid enrollment, ensuring effective communication.
- Executed transfers for customers seeking different health plans.
- Referred callers not eligible for Medicaid to appropriate programs or human resources.
- Maintained commitment to quality service throughout all interactions.
Enrollment Specialist
One Alpha Consulting
06.2024 - 01.2025
- Provided assistance to customers regarding Medicaid enrollment and plan transfers through effective call management.
- Ensured quality service by handling both incoming and outgoing calls diligently.
- Supported customers with accurate information on enrollment requirements and transfer options.
- Maintained a focus on quality during all customer interactions to enhance experience.
Customer Service Representative
FCE Resources, LLC
07.2022 - 03.2024
- Conducted remote customer support for cable, phone, and internet services. Addressed billing questions and scheduled appointments effectively. Performed password resets to maintain account security for users. Processed service adjustments, including adding or removing services based on requests.
Direct Support Professional
CCCC, LLC
09.2021 - 10.2021
- Delivered personalized care through cooking, cleaning, and task assistance at client residences. Managed medication schedules and ensured proper administration. Conducted conversations to evaluate client emotions and satisfaction. Recorded daily interactions and observations for comprehensive reporting.
Key Holder
Dollar General
06.2021 - 09.2021
- Handled cash register duties, facilitating smooth customer transactions. Provided assistance to shoppers in finding products and resolving inquiries. Conducted drawer counts and completed daily deposit reconciliations. Ensured cleanliness and organization of store environment throughout shifts. Compiled daily reports outlining sales performance and inventory status. Executed lock-up procedures at close of business to ensure safety. Performed opening tasks to prepare store for operation each morning. Enhanced customer experience through proactive engagement and support.
Processor II
Brodart Co.
06.2019 - 03.2020
- Processed books by applying labels and barcodes efficiently. Managed central line operations for jacketed book preparation using plastic covers. Executed gluing or taping based on specific order requirements. Conducted quality checks to ensure standards met before counting books.
Home Health Aide
Caregivers America
04.2019 - 06.2019
- Assist clients with home cleaning, meal preparation, personal care, and appointment transportation
Technical Operator, Machine Operator
First Quality
12.2016 - 04.2019
- Executed quality checks on products while running machinery. Assembled boxes for product storage and distribution. Ensured cleanliness of equipment and workspace at all times. Inserted material into hoppers to initiate production processes. Threaded material through machines for efficient output. Attached cores to shafts, enabling machine functionality. Conducted measurements of products to verify quality standards.
Cashier Deli Associate
Wal-Mart Super Center
04.2016 - 11.2016
- Accurately rang up customer purchases, achieving 100 percent quality.
- Cut meat and cheese in deli according to customer orders.
- Maintained food safety standards during cooking and preparation processes.
- Monitored temperature controls to ensure food safety compliance.
Cashier/Customer Service Assistant Manager
Minit Mart
03.2014 - 03.2016
- Managed processing of sales reports with flawless accuracy in register operations. Conducted staff interviews to address performance issues and resolve customer complaints. Supervised accurate cash counting during bank deposits, reporting any variances immediately. Facilitated new hire training sessions to improve team skills and operational efficiency. Ensured adequate stock levels for ATM and lottery machines to maintain uninterrupted service. Organized food inventory according to store demands for consistent product availability. Monitored gas prices daily to facilitate timely replenishment of propane tanks. Prepared meals adhering strictly to food safety standards.
Processor 3
Brodart Company
04.2010 - 08.2014
- Facilitated book processing with precise sizing, labeling, and quantity validation to ensure compliance with order specifications
Housekeeper
Hampton Inn
10.2009 - 06.2010
- Performed comprehensive cleaning of rooms, including bed-making and dusting. Refreshed towel supplies in all rooms for optimal guest experience. Ensured high standards of cleanliness through diligent housekeeping practices.
LABORER
SPHERION
09.2007 - 10.2007
- Attached covers to motors and positioned them on belts and screw machines. Marked machines with labels for easy identification and compliance. Moved vacuums into buckets, facilitating efficient workspace management. Verified vacuum performance through rigorous testing procedures. Eliminated excess plastic to improve product finish. Secured bottoms on vacuums, ensuring durability and reliability.
Laborer
Keystone Staffing
03.2007 - 08.2007
- Loaded veneer onto pallets from conveyor belt, ensuring efficient workflow. Stickered bundles using sticker machine for streamlined inventory management. End clipped veneer to meet quality standards before packaging. Caught veneer from dryers, organized into books, and blocked them for shipping. Assisted operators with table adjustments and computer operations. Operated pallet machine to prepare pallets for drivers effectively.
CERTIFIED NURSES AIDE
Manor Care
07.2000 - 05.2005
- Cared for elderly patients, especially those diagnosed with Alzheimer's disease. Redirected patients calmly during moments of confusion or distress. Executed feeding, personal hygiene, and bed-making tasks diligently. Took vital signs regularly to track health changes and needs. Handled paperwork efficiently to support healthcare team requirements. Assisted nursing staff with various patient care activities. Aided in transferring patients safely to enhance mobility.
Education
High School Diploma - General
Jersey Shore Area Shs
Jersey Shore, PA08.2001
Skills
- Telemarketing expertise
- Quality assurance processes
- Home healthcare services
- Customer service excellence
- Patient documentation management
- SharePoint proficiency
- Nursing skills and competencies
- Holistic patient care
- Cleaning and sanitation experience
- Medication administration knowledge
- Equipment operation skills
- Proficiency in Microsoft Office
- Elderly care specialization
- Dementia and Alzheimer's assistance
- Caregiving techniques
- Food safety and preparation standards
- Typing proficiency
- Patient monitoring skills
Certification
- ServeSafe
- March 2016 to March 2021
- Food safety
- Food Handler Certification
- Driver's License
Additional Information
- QUALIFICATIONS AND ACHIEVEMENTS I have management experience, and I also have my SERV Safe certification
- Certified Nurse Aide
- Caregiver of the elderly, to bathe, feed, change, and take care of them
- Volunteered Red Cross
- I took blood pressures, temperatures, and pulses at blood mobiles.
Timeline
Enrollment Specialist
Maximus
01.2025 - Current
Enrollment Specialist
One Alpha Consulting
06.2024 - 01.2025
Customer Service Representative
FCE Resources, LLC
07.2022 - 03.2024
Direct Support Professional
CCCC, LLC
09.2021 - 10.2021
Key Holder
Dollar General
06.2021 - 09.2021
Processor II
Brodart Co.
06.2019 - 03.2020
Home Health Aide
Caregivers America
04.2019 - 06.2019
Technical Operator, Machine Operator
First Quality
12.2016 - 04.2019
Cashier Deli Associate
Wal-Mart Super Center
04.2016 - 11.2016
Cashier/Customer Service Assistant Manager
Minit Mart
03.2014 - 03.2016
Processor 3
Brodart Company
04.2010 - 08.2014
Housekeeper
Hampton Inn
10.2009 - 06.2010
LABORER
SPHERION
09.2007 - 10.2007
Laborer
Keystone Staffing
03.2007 - 08.2007
CERTIFIED NURSES AIDE
Manor Care
07.2000 - 05.2005
High School Diploma - General
Jersey Shore Area Shs
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