KARLA DODGE
Truckee,CA
Summary
Highly driven General Manager with 9+ years experience, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager of Sales and Operations
Fastenal Company
Reno, NV
04.2014 - 11.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management..
- Implemented successful business strategies to increase revenue and target new markets.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Receptionist/ Front Desk
Tahoe Tan
Incline Village, NV
02.2014 - 09.2014
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted customers and provided information about tanning services.
- Scheduled appointments for clients, customers, and other visitors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on proper use of equipment and safety procedures for tanning beds.
- Maintained a clean and sanitary environment in the salon at all times.
Waitress/ Hostess
Doc's Cafe
Virginia Beach , VA
12.2011 - 05.2012
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Proficient in use of POS System
Stone Mason/ Tile Setter
Superior Marble and Stone
Portsmouth, VA
08.2011 - 05.2012
- Erected brick walls and stone columns, using trowels, levels and other tools.
- Mixed mortar to the correct consistency for laying bricks or stones.
- Repaired damaged walls by replacing broken bricks or stones with new ones.
- Cut stone or brick into shapes required for specific jobs.
- Measured and marked surfaces to lay out work according to blueprints or drawings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
B2B Sales
EZLocal.com
Sacramento, CA
01.2009 - 06.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Business Management
Sierra Nevada College
Incline Village, NVSkills
- Distribution Management
- Cold Calling,
- Supply Chain Management, Sourcing
- Operations Oversight
- Staff Supervision
Certification
- Type 1 Firefighter Certification-Wildland- Cal Fire
Timeline
General Manager of Sales and Operations
Fastenal Company
04.2014 - 11.2023
Receptionist/ Front Desk
Tahoe Tan
02.2014 - 09.2014
Waitress/ Hostess
Doc's Cafe
12.2011 - 05.2012
Stone Mason/ Tile Setter
Superior Marble and Stone
08.2011 - 05.2012
B2B Sales
EZLocal.com
01.2009 - 06.2010
Some College (No Degree) - Business Management
Sierra Nevada College
Similar Profiles
Greg HigginsGreg Higgins
General Manager at Fastenal CompanyGeneral Manager at Fastenal Company
Brian VaileBrian Vaile
General Manager at Fastenal CompanyGeneral Manager at Fastenal Company
Ruben RomoRuben Romo
Customer Solutions Consultant at Fastenal CompanyCustomer Solutions Consultant at Fastenal Company
Ryan BradburyRyan Bradbury
District Manager at Fastenal CompanyDistrict Manager at Fastenal Company
Kathryn LopezKathryn Lopez
Lifeguard, Cashier, and Swim Instructor at Steve Randall Community Recreation CenterLifeguard, Cashier, and Swim Instructor at Steve Randall Community Recreation Center