Karla Estala
Kansas City,KS
Summary
Dynamic cleaning business owner with a proven track record of building strong customer relationships and enhancing service quality. Successfully managed logistics and finances while training staff to exceed expectations. Bilingual in Spanish and English, I excel in communication and attention to detail, ensuring a safe and efficient work environment.
Overview
20
20
years of professional experience
Work History
Cleaning Business Owner
Self-employeed
02.2005 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Managed scheduling and logistics for multiple cleaning projects.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Handled financial aspects of the business, including invoicing, budgeting, and expense tracking.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
Manager of Cleaning Department
Macys Department Store
09.2013 - 02.2015
- Managed schedules, tasks, and household staff efficiently.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Adult Education Center
Leawood05.2007
Skills
- Fluent in Spanish and English
- Management experience
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Employee training
- Coaching and mentoring
- Verbal and written communication
Timeline
Manager of Cleaning Department
Macys Department Store
09.2013 - 02.2015
Cleaning Business Owner
Self-employeed
02.2005 - Current
High School Diploma -
Adult Education Center
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