Sadie Humes
St Louis,MO
Summary
Results-driven Operations Manager with extensive experience in customer service at Trinity Relocation Group. Proven track record in developing impactful marketing strategies and nurturing client relationships, leading to increases in customer retention rates. Skilled in employee training and social media marketing, driving sustained business growth and service excellence. Committed to leveraging these competencies to enhance operational efficiency and elevate client satisfaction.
Overview
9
9
years of professional experience
Work History
Cleaning Business Owner
Sadie Rose Services LLC
West Palm Beach, Florida
03.2023 - 07.2025
- Managed daily operations for service and client satisfaction, including managing five employees.
- Developed marketing strategies to attract new clients and retain existing ones.
- Promoted business on social media platforms to generate clients and revenue.
Customer Service Manager
Trinity Relocation Group
West Palm Beach, Florida
04.2019 - 12.2022
- Managed customer service inquiries and resolved issues promptly and effectively.
- Conducted job interviews and trained new team members on customer service standards and procedures.
- Developed training materials to enhance staff knowledge and skills.
- Monitored team performance and provided constructive feedback regularly.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service and shipping manager
Blue Moon Hemp
West Palm Beach, Florida
02.2016 - 03.2019
- Managed shipping operations to ensure timely product delivery.
- Oversaw inventory management to maintain stock levels.
- Trained team members on shipping procedures and best practices.
- Managed customer retention, customer service issues, and some sales management.
Education
High School Diploma -
John F. Kennedy Catholic High School
05-2010
Some College (No Degree) - Business Administration
Saint Louis Community College
St. Louis, MOSkills
- Operations management
- Marketing strategy
- Social media marketing
- Customer service
- Employee training
- Client relationship management
- Sales and customer retention
Timeline
Cleaning Business Owner
Sadie Rose Services LLC
03.2023 - 07.2025
Customer Service Manager
Trinity Relocation Group
04.2019 - 12.2022
Customer Service and shipping manager
Blue Moon Hemp
02.2016 - 03.2019
High School Diploma -
John F. Kennedy Catholic High School
Some College (No Degree) - Business Administration
Saint Louis Community College
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