Karla Fierro
Denver,CO
Summary
Dedicated CNA with experience at Mission Home Health, skilled in vital signs monitoring and compassionate patient care. Enhanced patient satisfaction through effective communication and emotional support, while ensuring HIPAA compliance. Proven ability to promote independence and dignity, fostering a positive healing environment for diverse patient needs.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
15
15
years of professional experience
Work History
CNA
Mission Home Health
09.2020 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CNA
Pasco Home Health
09.2020 - Current
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Shift Manager
Taco Bell Restaurant
01.2011 - 07.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
West High School
Denver, COSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Conflict resolution
- Patient advocacy
- Bedside manner
- Compassionate
- Compassionate caregiver
- Light housekeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CNA
Mission Home Health
09.2020 - Current
CNA
Pasco Home Health
09.2020 - Current
Shift Manager
Taco Bell Restaurant
01.2011 - 07.2014
West High School
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