Karla Figueroa
Summary
Adept Healthcare Manager with over 20 years of reputable experience in fast-paced healthcare environments. Proven skill sets and efficiencies in resolving problems, enhancing customer satisfaction, and driving overall operational improvements.
Overview
19
19
years of professional experience
Work History
Department Manager
Cleveland Clinic Florida
Coral Springs
06.2012 - Current
- Manage day to day Ambulatory Operations and partner with Institute leaders to support multidisciplinary service lines
- Assist with business operations of the Ambulatory Surgery Center, cost management, improvement of quality service, and patient experience
- Hire, manage, develop and train staff, establish and monitor goals, and conduct performance reviews.
- Work with Physicians, Nurses, Administrators, and other leadership to support service teams, resolve areas of opportunities, patient and caregiver concerns, improve operations and provide exceptional patient experience.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of staff.
Supervisor/Medical Secretary
Neuro Network Partners
Davie
09.2010 - 06.2012
- Organized and streamlined office operations to improve efficiency.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Collaborated with physicians and other medical secretaries to prepare and set up rooms with adequate supplies and equipment.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Answered phone calls, messages for physicians, scheduled appointments and handled patient inquiries.
Medical Assistant/Medical Biller
Medical Arts Footcare Center
Coral Springs
03.2007 - 08.2010
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted physicians in follow-through of care.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Reviewed outgoing bills for eligibility and accurateness.
- Set up and maintained new billing system.
- Prepared billing statements for patients and ensured correct diagnostic coding.
Workers Compensation Coordinator
Orthopedic Center Of South Florida
Plantation
03.2005 - 03.2007
- Coordinated seminars, conferences, and staff relating to employment, compensation, labor relations and employee relations.
- Acted as liaison between physicians, adjustors, and nurse case managers for all office incoming work comp patients
- Answered and directed high levels of outbound and inbound phone calls daily.
Education
MBA - Executive MBA, Healthcare Business Management
Strayer University
Washington, DC04.2019
BBA - Health Administration
Strayer University
Washington, DC12.2015
Skills
- Innovative
- Critical Thinking
- Strong Work Ethic
- Operations Management
- Strategic Planning
- Staff Development
- Employee Engagement
- Conflict Resolution
- Project Management
- Operations
Timeline
Department Manager
Cleveland Clinic Florida
06.2012 - Current
Supervisor/Medical Secretary
Neuro Network Partners
09.2010 - 06.2012
Medical Assistant/Medical Biller
Medical Arts Footcare Center
03.2007 - 08.2010
Workers Compensation Coordinator
Orthopedic Center Of South Florida
03.2005 - 03.2007
MBA - Executive MBA, Healthcare Business Management
Strayer University
BBA - Health Administration
Strayer University
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