Karla Flores
Woodside,NY
Summary
Motivated emergency management student and soldier seeking internship in the field to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
11
11
years of professional experience
Work History
Asylum Seekers Mission
NY Army National Guard
Queens, NY
01.2023 - Current
- Monitored progress of missions projects to ensure timely completion and quality results.
- Facilitated communication between field workers, and DHS staff about current projects or initiatives being undertaken.
- Devised strategies to address those needs while maintaining cultural sensitivity.
- Conducted surveys for information regarding housing for those seeking asylum.
Enlisted Soldier 92A-Supply and Logistics
NY Army National Guard
New York, NY
02.2022 - Current
- Assisted with planning operations by providing input on mission objectives, logistical needs, and troop movements.
- Tracked supply levels for ammunition, medical supplies, food rations, and fuel reserves, ensuring adequate resources were available at all times.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
Enrollment Call Center Agent Team Lead
Borough of Manhattan Community College
New York, NY
05.2020 - 04.2021
- Assisted students with inquiries, issues and complaints via telephone, email and chat.
- Maintained strong call control and quickly worked through scripts to address problems.
- Tracked project schedules and encouraged teams to complete tasks on time while staying within the deadline.
- Utilized data to make recommendations for outreach campaigns
Enrollment Call Center Agent
Borough of Manhattan Community College
New York, NY
08.2017 - 05.2020
- Identified students needs by asking probing questions and actively listening to responses.
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Helped students navigate Cunyfirst systems within established frameworks to obtain services.
Security Guard
Summit Security/
New York, NY
10.2014 - 12.2016
- Conducted daily security patrols of assigned areas.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Provided escorts for employees entering and exiting the building after hours.
- Issued visitor badges and access cards to authorized personnel.
Volunteer-Auxiliary Police Officer
NYPD/
Queens, NY
08.2013 - 08.2016
- Observed, reported, and documented violations of law or policy.
- Provided crowd control at public events.
- Assisted police with citywide deployments.
- Interacted with the community to build relationships and trust.
Education
Master of Arts - Public Administration-Emergency Management
John Jay College of Criminal Justice of The City University of New York
New York, NY12-2024
Bachelor of Science - Police Studies
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2014
Skills
- Innovation Management
- Community Service
- Attention to Detail
- Decision-Making
- Conflict Resolution
- Analytical Thinking
Languages
Spanish
Professional
Timeline
Asylum Seekers Mission
NY Army National Guard
01.2023 - Current
Enlisted Soldier 92A-Supply and Logistics
NY Army National Guard
02.2022 - Current
Enrollment Call Center Agent Team Lead
Borough of Manhattan Community College
05.2020 - 04.2021
Enrollment Call Center Agent
Borough of Manhattan Community College
08.2017 - 05.2020
Security Guard
Summit Security/
10.2014 - 12.2016
Volunteer-Auxiliary Police Officer
NYPD/
08.2013 - 08.2016
Master of Arts - Public Administration-Emergency Management
John Jay College of Criminal Justice of The City University of New York
Bachelor of Science - Police Studies
John Jay College of Criminal Justice of The City University of New York
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