Karla Gamboa
Journalist
Smyrna
Summary
Versatile professional with experience, adept in equipment operation and fostering teamwork. Excelled in roles from Operator to Analyst of Communications, significantly enhancing process efficiency and quality assurance. Demonstrated exceptional problem-solving and effective communication, achieving notable improvements in safety compliance and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Language
Work History
Operator
Sumitomo Drive Technologies
02.2022 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Process Analyst
HYLA Mobile
11.2019 - 01.2022
- Conducted walk-through demonstrations of proposed process changes.
- Produced documentation outlining process improvement solutions.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
- Increased efficiency and team performance by implementing actionable process improvements.
Quality Analyst
Wilson Sporting Goods
01.2018 - 01.2019
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Analyst of Communications
MPREE ( Venezuela's Chancellery)
04.2010 - 11.2017
- Created and distributed press releases to local media outlets.
- Generated insights into audience preferences by conducting surveys, focus groups, and one-on-one interviews.
- Optimized internal communications processes for increased efficiency and streamlined information flow.
- Increased employee understanding of corporate goals through regular newsletters, town hall meetings, and informative presentations.
- Managed crisis communications effectively, mitigating potential reputational damage through swift action and clear messaging.
Education
BBA - Public Relations
Universidad Santa Maria
Caracas, Venezuela 05.2001 -
Skills
Teamwork and collaboration
Tool operation
Equipment operation
Safety compliance
Quality assurance
Problem-solving
Project management
Effective communication
Attention to detail
Timeline
Operator
Sumitomo Drive Technologies
02.2022 - Current
Process Analyst
HYLA Mobile
11.2019 - 01.2022
Quality Analyst
Wilson Sporting Goods
01.2018 - 01.2019
Analyst of Communications
MPREE ( Venezuela's Chancellery)
04.2010 - 11.2017
BBA - Public Relations
Universidad Santa Maria
05.2001 -
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