Karla Garcia
Burlington,NC
Summary
Helpful Patient Transporter with two years hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transit Support Specialist
Cone Health At Alamance Regional
Burlington, NC
06.2021 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Transfer of patients to and from area of the hospital, ensuring their safety at all times.
- Consistently and continuously checking on patient status, location, and condition.
- Effectively communication between bedside nurse, the receiving procedure staff, and patient floor staff.
- Documented patient information and care activities in electronic health record or physical patient transport log.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
Customer Service Representative
Kohls Department Store
Burlington, NC
08.2018 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Contributed to customer satisfaction by ensuring timely processing of urgent shipments.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
Education
Emergency Medical Science Certification -
Guilford Technical Community College
Jamestown, NC12.2023
High School Diploma -
Graham High School
Graham, NC06.2018
Skills
- Patient Services
- Vital Signs Monitoring
- Professional Bedside Manner
- Qualified in Patient Transport
- Adaptability
- Empathy and Compassion
- Basic Life Support
- Patient Lifting
- Critical Thinking
- Attention to Detail
- Multitasking proficiency
- Bilingual English and Spanish
Certification
State of North Carolina Emergency Medical Technician
Basic Life Support Certification
EMS Vehicle Operator Safety- 1'st Edition Provider and Driving Course Certification
National Traffic Incident Management Responder Training Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transit Support Specialist
Cone Health At Alamance Regional
06.2021 - Current
Customer Service Representative
Kohls Department Store
08.2018 - 12.2020
Emergency Medical Science Certification -
Guilford Technical Community College
High School Diploma -
Graham High School
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