Karla
Health Access Professional
IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organization.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Aunt Martha's Health And Wellness
04.2015 - 03.2025
- Assisted patients with insurance verification, explaining coverage options and benefits clearly.
- Scheduled appointments efficiently and optimizing provider availability.
- Utilized electronic health record systems to maintain up-to-date patient information securely in Athena and Medstatix programs.
- Addressed patient inquiries promptly, enhancing overall satisfaction with service experience.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Resolved customer complaints using established follow-up procedures.
- Worked remotely Monday-Friday. Conducted and participated in Zoom meetings and trainings.
Administrative Assistant
Aunt Martha's Health And Wellness
02.2007 - 04.2015
- Developed project plans, ensuring alignment with organizational goals and stakeholder expectations.
- Streamlined communication processes across departments, enhancing collaboration and project visibility.
- Coordinated office activities to enhance operational efficiency and streamline workflows.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated scheduling and managed calendars for multiple executives to enhance operational efficiency.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Bloom High School
Chicago Heights, ILHR Management
Oak Forest Vocational School
Oak Forest, ILSkills
- HIPAA compliance
- Registration and admissions
- Healthcare systems navigation
- Bi-lingual (Spanish/English)
- Electronic health records
- Policy understanding
- Friendly and outgoing
- Patient feedback management
- Communicating to patients and families
- Type 45 wpm
- Reliability and dedication
- Customer service
- Verbal and written communication
Timeline
Patient Access Representative
Aunt Martha's Health And Wellness
04.2015 - 03.2025
Administrative Assistant
Aunt Martha's Health And Wellness
02.2007 - 04.2015
High School Diploma -
Bloom High School
HR Management
Oak Forest Vocational School
Similar Profiles
Miranda OlivaresMiranda Olivares
Medical Assistant at Aunt Martha's Health And WellnessMedical Assistant at Aunt Martha's Health And Wellness
Kristy BrownKristy Brown
Health Center Administrator at Aunt Martha's Health And WellnessHealth Center Administrator at Aunt Martha's Health And Wellness
LISA RODDYLISA RODDY
Medical Records Coordinator at Aunt Martha's Health and Wellness CenterMedical Records Coordinator at Aunt Martha's Health and Wellness Center
Jessica D. TrevizoJessica D. Trevizo
Inventory Analyst at Gohagan and CompanyInventory Analyst at Gohagan and Company
Eric GegiuEric Gegiu
Pet Sitter at Dog OwnersPet Sitter at Dog Owners