LISA RODDY
Park Forest,IL
Summary
Skilled professional with a robust background in medical records coordination, compliance, and customer service. Aspires to leverage multitasking proficiency, HIPAA knowledge, and cooperative skills in a position that fosters organizational success.
Overview
31
31
years of professional experience
Work History
Medical Records Coordinator
Aunt Martha's Health and Wellness Center
02.2025 - Current
- Ensure HIPAA compliance in handling confidential medical records
- Request and track medical records from ICARE for new cases
- Enter record request details into HealthWorks system
- Follow up on outstanding medical record requests after two weeks
- Process and transfer medical files for relocated youth, including consent management for Cook County cases
- Average hours per week: 40
Optical Associate
Walmart Vision Center
12.2024 - 02.2025
- Support optical sales by assisting with product selection, measuring and repairing frames, verifying prescriptions, and completing eyewear/contact lens orders
- Deliver excellent member service by identifying needs, assisting with purchases, locating merchandise, resolving concerns, and promoting company products
- Manage optical merchandise by receiving, stocking, organizing displays, pricing items, securing high-value or fragile products, and completing required paperwork and logs
- Operate cash registers; processed transactions; handled payments, returns, refunds, and exchanges efficiently
- Average hours per week: 25
Senior Compliance Examiner / Related Roles
Florida Highway Safety and Motor Vehicles
01.2022 - 08.2024
- Acted as primary contact for registration issues between Tax Collectors and Division of Motorist Services.
- Collaborated with Florida Highway Patrol on resolving vehicle theft cases.
- Conducted dealer inspections, implementing necessary corrective actions.
- Performed fraud reviews while suggesting inventory-control enhancements.
- Resolved conflicts according to established statutory guidelines.
- Managed comprehensive document filing, scanning, and record-keeping systems.
- Emphasized personal and professional development across multiple roles.
- Committed 40 hours per week to ensure task completion and efficiency.
Consumer Service Analyst
Florida Highway Safety and Motor Vehicles
09.2021 - 01.2022
- Data entry and information management (CDLIS, FDLIS, DLM, PDPS)
- Compliance with Third-Party Tester Contracts and CDL regulations
- Average hours per week: 40
Revenue Specialist
Florida Department of Revenue
06.2021 - 07.2021
- Case management; updated contact details and records
- Review of records for legitimacy of claims
- Financial analyses for support qualification
- Guidance through the interview process
- Average hours per week: 40
Public Service Representative
State of Illinois
11.2019 - 06.2021
- Managed high-volume inquiries to provide tailored client-focused solutions.
- Executed licensing verification processes and accurately matched exam scores.
- Maintained consistent service levels with an average weekly commitment of 25 hours.
Toll Collector
State of Illinois
05.2018 - 10.2019
- Executed toll collection and ensured accurate cash handling and reconciliation.
- Maintained meticulous records of daily transactions to support financial accuracy.
- Achieved seamless operations through diligent monitoring of cash flow.
- Collaborated with team members to enhance efficiency in toll collection processes.
Customer Service Associate
Avis Budget Group
09.2017 - 05.2018
- Maintained accurate records of rental transactions and inventory levels.
Proctor
Prometric Testing Center
04.2016 - 06.2017
- Coordinated testing-room logistics to ensure smooth exam administration.
- Ensured compliance with center standards for all testing procedures.
- Managed exam setup, optimizing resource allocation for efficiency.
- Maintained consistent communication with staff to facilitate operations.
Marketing Representative
Horseshoe Casino
07.2008 - 03.2016
- Designed marketing campaigns with a focus on maximizing revenue potential.
- Committed 25 hours each week to analyzing market trends and campaign effectiveness.
Ground Operations Agent
Southwest Airlines
08.1994 - 06.2007
- Coordinated ground operations to ensure efficient workflow and optimal attendance.
- Monitored and reported attendance metrics for operational analysis.
- Facilitated communication between teams to enhance coordination in ground operations.
- Maintained detailed reports on operational activities for performance evaluation.
Education
Bachelor of Arts - Interdisciplinary Studies
Governors State University
University Park, IL05.2019
Skills
- Team collaboration
- Customer service
- Supportive interaction
- Prioritization and multitasking
- Optical measurements
- Prescription review
- HIPAA compliance
- Optical language knowledge
Timeline
Medical Records Coordinator
Aunt Martha's Health and Wellness Center
02.2025 - Current
Optical Associate
Walmart Vision Center
12.2024 - 02.2025
Senior Compliance Examiner / Related Roles
Florida Highway Safety and Motor Vehicles
01.2022 - 08.2024
Consumer Service Analyst
Florida Highway Safety and Motor Vehicles
09.2021 - 01.2022
Revenue Specialist
Florida Department of Revenue
06.2021 - 07.2021
Public Service Representative
State of Illinois
11.2019 - 06.2021
Toll Collector
State of Illinois
05.2018 - 10.2019
Customer Service Associate
Avis Budget Group
09.2017 - 05.2018
Proctor
Prometric Testing Center
04.2016 - 06.2017
Marketing Representative
Horseshoe Casino
07.2008 - 03.2016
Ground Operations Agent
Southwest Airlines
08.1994 - 06.2007
Bachelor of Arts - Interdisciplinary Studies
Governors State University
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