MICHAELA DAVIS
Norman,Oklahoma
Summary
Experienced Medical Records Coordinator with a strong foundation in healthcare administration and a proven track record of maintaining accurate and organized medical records. Seeking to leverage comprehensive knowledge of medical documentation and regulatory compliance to transition into a Case Manager role focused on supporting individuals with disabilities. Dedicated to advocating for client rights, coordinating interdisciplinary care plans, and ensuring holistic support to improve quality of life and independence. Strong communicator adept at collaborating with healthcare providers, social services, and community resources to facilitate personalized care plans and achieve positive outcomes for clients.
Overview
6
6
years of professional experience
Work History
Medical Records Coordinator
LifeStance Women's Mental Health
01.2022 - 07.2024
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed medical records for completeness and accuracy according to established guidelines.
- Performed routine clerical tasks, such as answering phones, photocopying documents, or faxing.
- Advocated for patient's rights and coordinated necessary services to support their well-being and independence.
- Completed FMLA, IEP/504s, accommodation letters, diagnosis letters, medical necessity letters, american disability act letters, short-term/long-term disability, and emotional support animal letters.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Educated patients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Front Desk Coordinator
LifeStance Women's Mental Health
06.2021 - 01.2022
- Facilitate 300 or more calls per day
- Managed smooth check-outs with polished charge explanations, payment collection, and statement preparation
- Maintained an organized front desk area, updating informational materials and brochures
- Greeted guests upon arrival and ensured a smooth check-in process
- Protected patient data through strict compliance with HIPAA requirements.
Cashier/Receptionist
Bob Moore Nissan
01.2019 - 01.2021
- Managed POS system transactions, including credit, cash, and checks
- Engaged customers in pleasant conversation while completing cash register transactions
- Addressed customer questions and complaints with professionalism
- Balanced cash drawer at the beginning and end of each shift
- Approached and solved problems with initiative and sound judgment.
Education
Bachelor of Science (B.S.) - Psychology -
Franklin University
Columbus, OH05.2024
Associate in Arts (A.A.) - Sociology -
Oklahoma City Community College
Oklahoma City, OK05.2021
Skills
- Patient confidentiality
- Decision Making
- Attention to Detail
- Problem Solving
- Interpersonal Communication
- Advocacy
- Team collaboration
- Conflict resolution
- Case Documentation
- Care Coordination
References
- Lyndee Harrison, (405) 863-1221
- Janet McClanahan, (405) 808-6958
- Jennifer Burger, (405) 414-2335
- Allyson Wilson, (405) 664-0991
Timeline
Medical Records Coordinator
LifeStance Women's Mental Health
01.2022 - 07.2024
Front Desk Coordinator
LifeStance Women's Mental Health
06.2021 - 01.2022
Cashier/Receptionist
Bob Moore Nissan
01.2019 - 01.2021
Bachelor of Science (B.S.) - Psychology -
Franklin University
Associate in Arts (A.A.) - Sociology -
Oklahoma City Community College
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