Rameses Viera
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Call Center Representative
LifeStance Health
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Cross-trained and provided backup support for organizational leadership.
Medical Call Center Representative
CHCCC
06.2022 - 11.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Optometrist Assistant & Optician
Orcutt Eye Center
07.2019 - 04.2022
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Education
High School Diploma -
Penn Foster High School
Santa Maria, CA01-2020
Skills
- Visual field testing
- Business correspondence
- Medical terminology proficiency
- Data verification
- Complaint resolution
- Product education
- Paperwork processing
- Payment processing
- Strategic sales
- Script adherence
- Problem-solving
- High-energy attitude
- Customer service
- Office equipment proficiency
- Task prioritization
- Adaptive team player
- Order fulfillment
- Inbound and outbound calling
- Administrative support
Languages
Spanish
Timeline
Call Center Representative
LifeStance Health
04.2024 - Current
Medical Call Center Representative
CHCCC
06.2022 - 11.2024
Optometrist Assistant & Optician
Orcutt Eye Center
07.2019 - 04.2022
High School Diploma -
Penn Foster High School
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