Personable and dedicated individual with a strong aptitude for patient care and support in a clinical setting. Possessing foundational knowledge of ocular health, accomplished at assessing pupils, confrontation fields, and anterior chamber depth. Solid understanding of ophthalmic procedures and adeptness in utilizing medical equipment and software. Determined to make a positive impact on patient care while maintaining industry standards.
Hi, I’m
Kelsey Rae Thurston
Ashland,VA
Summary
Overview
5
years of professional experience
Work History
Comfort Inn & Suites
Guest Service Representative
04.2019 - 09.2019
Job overview
- Greeted guests upon arrival by providing a warm welcome.
- Managed check-in and check-out processes, assigned rooms, handled payment transactions accurately.
- Skillfully handle issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Trained new Guest Service Representatives on front desk procedures and customer service best practices.
- Performing a wide variety of administrative duties, including answering calls, managing reservations, delivering messages to guests, maintaining up to date and accurate guest records.
SIEHT
Ophthalmic Assistant
07.2017 - 10.2018
Job overview
- Obtained and recorded patient medical history and past ocular history. Ensured accurate patient records by updating electronic health information systems with test results and medical histories.
- Directed patients to exam rooms for initial evaluation. Contributed to accurate diagnoses with precise measurement of visual acuity, refraction, and intraocular pressure.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Identified issues during preliminary exam and addressed concerns with physician
- Instilled drops for dilation and assisted in laser treatments and minor procedures.
- Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops. Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Accompanied physicians through day in fast-paced, stressful environments. Enhanced doctor-patient communication by serving as a liaison between ophthalmologists and patients.
Vista Eye Specialist
Ophthalmic Technician
06.2016 - 07.2017
Job overview
- Performed thorough medical history assessments as part of the pre-examination process for new patients. Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Demonstrated exceptional multitasking abilities by simultaneously handling patient care, documentation, and administrative tasks.
- Aided in surgical preparation, gathering necessary instruments and equipment for efficient use during ocular procedures. Cleaned or sterilized ophthalmic or surgical instruments.
- Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
Premier Optometric Services
Optometric Assistant
10.2014 - 06.2016
Job overview
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Coordinated referral processes between primary care physicians and specialist providers for seamless continuity of care.
- Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
- Verified insurance of patients to determine eligibility, collected payments and applied to patient accounts.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
Education
Massaponax High School Fredericksburg, VA
University Overview
Skills
- Patient care
- Diagnostic testing
- Ophthalmic knowledge
- Anatomy and physiology
- Manual refractions
- Electronic medical records
- Intraocular pressure measurement
- Ophthalmic equipment expertise
- Visual field testing
- Fundus photography
- Slit-lamp examination
- Optical coherence tomography
Equipment
Equipment
• Auto Refractor
• Slit Lamp
• Pachometer
• Fundus Camera
• Lensometer
• Phoropter
• Humphrey Visual Field
• Tonopen
• Ocular Response Analyzer
• I-Trace
• IOL Master 500 & 700
• Pentacam
• Manual A-scans
• Lenstar
• Ziess OCT
• Trial frames and lenses
• Autoclave sterilizer
• Wavescan
• PAM (PotentialAcuity Meter)
• Konan ERG & VEP
• Diopsys ERG & VEP
• BAT (Brightness Acuity Tester)
• Ziess Atlas 9000 Corneal Topographer
Timeline
Guest Service Representative
Comfort Inn & Suites
04.2019 - 09.2019
Ophthalmic Assistant
SIEHT
07.2017 - 10.2018
Ophthalmic Technician
Vista Eye Specialist
06.2016 - 07.2017
Optometric Assistant
Premier Optometric Services
10.2014 - 06.2016
Massaponax High School
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