Lolave Beshili
Nashville,United States
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn & Suites
01.2023 - Current
- Skilled in working independently and collaboratively, offering support and guidance as needed.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily statistics and customer reviews using Medallia software to monitor performance and identify trends.
- Consistently went above and beyond to fulfill guest needs whenever possible, ensuring a positive and memorable experience.
- Oversaw overall statistics, managed revenue reports, and handled chargebacks to support financial accuracy and performance.
- Handled reservations and resolved discrepancies with third-party platforms, including commissions, cancellations, date changes, and guest requests.
LICENSED AESTHETICIAN
Self-operated
01.2022 - Current
- Performed treatments and, in accordance with policy, produced and kept treatment records.
- Patients were led through the process while being told what to anticipate and how to follow up to improve results.
- Provided customers with secure, therapeutic experiences that left them feeling at ease and renewed.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Provided guidance to peers on skincare assessments when asked to ensure accurate evaluations and effective client care.
- Stepped in when minor contraindications were present with client, and staff, to offer suitable and effective treatment alternatives.
Behavioral Health Technician
Arbor Wellness
06.2024 - 08.2025
- Monitored patient behaviors and mental health conditions to ensure safety and compliance with care plans.
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
Education
Associate of Science - Business Marketing and Sales
Motlow State Community College
Smyrna, TN12.2026
License - Aesthetician
Tennessee College of Applied Technology
Nashville, TN12.2019
Skills
- POS Systems & Transaction Handling
- Conflict Resolution & Guest Recovery
- Empathy & Client-Centered Communication
- Upselling Services & Promoting Loyalty Programs
- Workflow Efficiency & Schedule Coordination
- Adaptability in Fast-Paced Environments
- Equipment and Instrument Sterilizations
- Personalized Care Regimens
- Relaxation Techniques
Languages
English
Kurdish
Timeline
Behavioral Health Technician
Arbor Wellness
06.2024 - 08.2025
Front Desk Receptionist
Comfort Inn & Suites
01.2023 - Current
LICENSED AESTHETICIAN
Self-operated
01.2022 - Current
License - Aesthetician
Tennessee College of Applied Technology
Associate of Science - Business Marketing and Sales
Motlow State Community College