Karla Garrison
Phoenix,AZ
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
21
21
years of professional experience
Work History
Back Office Medical Assistant
Evernorth medical group
Phoenix, Arizona
11.2020 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted healthcare providers with patient intake and documentation processes.
- Coordinated communication between medical staff and patients effectively.
Customer Service Representative
Cigna
Phoenix, AZ
03.2020 - Current
- Assisted with auditing and manually entering biometric and physical forms for members who were enrolled in a wellness rewards program .
- Assisted in various departments including internal referrals for cigna assigned customers to personal health coaches depending on their medical plan as well as their condition for three months .
- Assisted with auditing finance department with transactions and daily summary for two months .
Back Office Medical Assistant
Cigna Medical Group
Phoenix, AZ
05.2011 - 03.2020
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Obtained client medical history, including medication information, symptoms and allergies
Practical technologist in radiology/Ma back office
Total Medical Care
Glendale, AZ
11.2009 - 02.2011
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
- Identified appropriate solutions to minimize issues and quickly solve problems
Back Office Medical Assistant
Cardiovascular Consultants
Phoenix, AZ
07.2007 - 02.2008
- Explained procedures to patients to reduce anxiety and increase patient cooperation
- Prepared and administered medications to alleviate patient symptoms
- Maintained detailed records of test results by entering data and patient information into computer
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
Back Office Medical Assistant
Arizona Cardiology Group
Phoenix, AZ
08.2006 - 05.2007
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Contacted pharmacies to submit and refill patients' prescriptions
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
Medical Interpreter
Cyracom International Inc.
Nogales, AZ
01.2005 - 05.2005
- Maintained message content, tone and emotion as closely as possible
- Achieved client confidence and protected operations by keeping information confidential
- Interpreted conference calls and other workplace communications in real-time
Education
Spanish bilingual assistant course - Introduction to medical interpreting
Phoenix children’s hospital
Phoenix , AZPractical technologist in radiology - Radiology
The bryman school
Phoenix, AZdiploma clinical medical assistant - Medial assistant
International Institute of the Americas
Phoenix, AZSkills
- CPR and first aid certified
- Patient scheduling
- Understands medical procedures
- Time management skills
- Fluent and english and Spanish
- Medical terminology proficiency
Timeline
Back Office Medical Assistant
Evernorth medical group
11.2020 - Current
Customer Service Representative
Cigna
03.2020 - Current
Back Office Medical Assistant
Cigna Medical Group
05.2011 - 03.2020
Practical technologist in radiology/Ma back office
Total Medical Care
11.2009 - 02.2011
Back Office Medical Assistant
Cardiovascular Consultants
07.2007 - 02.2008
Back Office Medical Assistant
Arizona Cardiology Group
08.2006 - 05.2007
Medical Interpreter
Cyracom International Inc.
01.2005 - 05.2005
Spanish bilingual assistant course - Introduction to medical interpreting
Phoenix children’s hospital
Practical technologist in radiology - Radiology
The bryman school
diploma clinical medical assistant - Medial assistant
International Institute of the Americas