Karla Garza
McAllen
Summary
Dedicated and communicative Customer Service Specialist that successfully works as part of team to reach personal and business goals. Known for handling escalated customer support issues. motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and with satisfactory relationships with customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative II and Reg-E
IBC Bank
McAllen
02.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Identified areas of improvement
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Shift Manager
Pizza Hut
McAllen
12.2019 - 02.2022
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Trained new employees on company policies, procedures, and job responsibilities.
- Monitored inventory levels and placed orders for supplies as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured compliance with food safety regulations and quality standards.
Education
Substitute Teacher Certification Course - Elementary Education
The University of Texas Rio Grande Valley
Edinburg, TX09-2018
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Banking operations support
- Empathy and patience
- Active listening
Timeline
Customer Service Representative II and Reg-E
IBC Bank
02.2022 - Current
Shift Manager
Pizza Hut
12.2019 - 02.2022
Substitute Teacher Certification Course - Elementary Education
The University of Texas Rio Grande Valley