Karla Gil
North Miami,FL
Summary
Dedicated and adaptable healthcare professional with strong experience in ophthalmology support, clinical coordination, and patient-facing roles. Skilled in medical documentation, surgical scheduling, dry eye therapy assistance, and workflow optimization. Over 10 years of combined experience in customer service, clinical operations, and administrative support. Known for exceptional communication, accuracy, and patient care excellence.
Overview
13
13
years of professional experience
Work History
Surgical Coordinator / Dry Eye Clinic Assistant / Medical Scribe
Hollywood Eye Institute
Cooper City, Florida
06.2023 - Current
- Schedule cataract and premium lens surgeries, coordinating surgeon schedules, patient readiness, and documentation.
- Provide patient education on surgery preparation, lens options, medications, and post-operative care.
- Enter clinical findings, diagnoses, treatment plans, and testing results in real-time as an ophthalmology medical scribe.
- Perform dry eye diagnostic testing including Schirmer's, TBUT, meibography, tear osmolarity. Assist with in-office dry eye treatments (IPL, iLux, BlephEx, Meibomian gland expression, warm compress therapy).
- Maintain medical records, manage follow-up scheduling, and support clinic flow.
- Managed pre-operative assessments and patient education on surgical protocols and recovery plans.
- Maintained a high level of patient satisfaction by providing timely updates and addressing inquiries regarding surgical procedures.
Cashier /E-Commerce Specialist
UNKNWN Miami
Miami, USA
03.2015 - 05.2023
- Processed transactions and maintained store presentation.
- Maintained organized cash drawer, balancing cash and credit transactions at the end of each shift.
- Processed customer transactions swiftly, ensuring a seamless checkout experience and accurate payment processing.
- Provided exceptional customer service, addressing inquiries and resolving issues with a friendly demeanor.
- Resolved customer questions, order issues, billing discrepancies, and fraud investigations.
- Managed online order processing, exchanges, refunds.
- Maintained inventory and prepared shipment documentation.
- Executed daily inventory audits to maintain stock accuracy and prevent discrepancies.
Customer Service Associate / Cashier
Forever 21
Miami, USA
05.2013 - 03.2015
- Assisted customers, supported store operations, and maintained visual merchandising.
- Maintained a clean and organized cashier area to enhance customer experience.
Education
High School Diploma -
North Miami Senior High School
North MiamiSkills
- Ophthalmology Scribing & Documentation (EMR)
- Dry Eye Diagnostic Testing & Treatment Support
- Surgical Scheduling & Coordination
- Patient Education & Pre/Post-Op Support
- Clinic Workflow & Patient Flow Management
- Customer Service & Patient Communication
- EMR Documentation & Charting
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Shopify
- Zendesk
- Springboard
- Team Collaboration & Multitasking
- Problem solving
- Attention to detail
- Effective communication
- Patient satisfaction monitoring
Languages
- Spanish
- English
Timeline
Surgical Coordinator / Dry Eye Clinic Assistant / Medical Scribe
Hollywood Eye Institute
06.2023 - Current
Cashier /E-Commerce Specialist
UNKNWN Miami
03.2015 - 05.2023
Customer Service Associate / Cashier
Forever 21
05.2013 - 03.2015
High School Diploma -
North Miami Senior High School