Karla Gomez
Hacienda Heights,CA
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
6
6
years of professional experience
Work History
Elite Hairstylist
Ulta Beauty Inc.
City of Industry, CA
09.2018 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Increased revenue through effective customer service and inventory management.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Education
No Degree - Cosmetology
Willow Adult Education
La Puente, CA12.2010
High School Diploma -
Glen A. Wilson High School
Hacienda Heights, CA06.2008
Skills
- Highlights and Lowlights
- Innovated Hair Cutting Techniques
- Color Correcting and Color Transformation
- Innovative Hairstyling Techniques
- Keratin Treatments
- Bond Reconstructive Treatments
- Braiding and Weaving
- Cosmetology Principles Knowledge
- Eyebrow Shaping
- Texturizing Services
- Sales Expertise
- Product Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Elite Hairstylist
Ulta Beauty Inc.
09.2018 - Current
No Degree - Cosmetology
Willow Adult Education
High School Diploma -
Glen A. Wilson High School